The Ship A Car Customer Experience

Ship A Car, Inc. is rated 4.4 stars on Google across more than 440 reviews, holds an A+ from the Better Business Bureau, and has been reviewed on ConsumerAffairs, Transport Reviews, Customer Lobby, My Moving Reviews and Yelp since we began arranging shipments in 2012. The reviews on this page are collected from those independent sites after delivery, shown with the customer’s first name and city as they published them, and we do not edit them.

Read a few before you book anywhere. The pattern in more than a thousand of them is consistent: customers write about the driver’s communication, the coordinator who answered the same day, pickups that happened inside the promised window, and a price that matched the quote. The complaints are real too, and they tend to be about a carrier running late on a long lane; we leave those up because a review page with only praise is not one worth reading.

If you want to check us yourself, search our name on Google, the BBB, or ConsumerAffairs, or ask your coordinator for a recent customer on your lane. What you will not find is a deposit taken before a carrier is assigned or a price that changes after booking; those two policies are where most of the five-star reviews below start.

Thousands of Happy Customers

The difference between ordinary and extraordinary is that little extra, and at Ship A Car we build our service around it. Every SAC transport representative holds our customers in the highest regard and puts them first, on every shipment.

To our customers: we may not always have the answer, but we will find it. We may not always have the time, but we will make it.

That commitment shows up as 4.4 stars on Google across more than 440 reviews, an A+ from the Better Business Bureau, and more than 1,100 verified reviews collected on this page from ConsumerAffairs, Transport Reviews and other independent sites. Those reviews, more than anything we could say about ourselves, are why individuals and businesses across the country trust SAC with their vehicles and freight.

Read what our customers say about their experience

5.0
Did everything as promised Carrie did an excellent job coordinating the transport of my 2016 Harley from Baltimore Md to Tequesta Florida . The Driver was extremely Professional and I recommend Ship a Car to anyone Needing this service ð???
William M.
5.0
Ship a Car help me on short notice and got me the help I needed in very short order and at a very reasonable price. Meredith was very professional and attentive. Great service!
Brian M.
5.0
Ship a Car Inc. , located in Coral Springs, FL XXXXX, moved our car from the East Coast to the West Coast at a great price, on an expedited schedule and delivered all services exactly as promised. We found the car moving industry is unfortunately full of companies who promise everything, and deliver nothing. (Not So at Ship a Car Inc. ) Danny (XXX-XXX-XXXX), at Ship a Car was easy to work with and always followed up with us to successfully complete our move.
MA C.
5.0
I had a motorcycle shipped from Maryland to Arkansas. Ship A Car provided fast transport and professional service. I was offered a great quote on the shipping cost, and provided with the convenience of digitally signing the shipping contract via email. The transporter arrived on time and delivered the motorcycle to the destination address within 48 hours. The process went smoothly and worry free from start to finish. I even received a follow up phone from the Transport Coordinator after the motorcycle had been delivered to see how my shipping experience had been. I couldn't have asked for better service and would definitely choose Ship A Car to do business with in the future.
Stephen P.
5.0
I used Ship a Car just a week ago to ship a vehicle from Indiana to Malibu. Meredith was my contact and she took care of me through the entire process. She was easy to communicate with, responsive and helpful. I was given contact information for the actual drivera nd the car arrived in prefect condition, on time. Thank you!!
Tracy C.
5.0
I had a great experience! I had my car shipped from DC to LA and the process was incredibly easy. I would definitely recommend.
Aimee B.
5.0
Will D. shipped our car from Cincinnati, OH to Alabama. He was very professional. His custom service was second to none, and the car arrived in Alabama in perfect condition. We will definitely use Ship A Car and request Will D. again. He made our move worry free. Thanks again.
Pearline S.
5.0
Absolutely one of the best shipping companies you could ask for. Their commitment to seeing that everything arrives safe and in mint condition is their TOP Priority. Do not settle for 2nd rate shipping companies. You get what you pay for!! Contact Yvonne B. for piece of mind.
Eric W.
5.0
Recently my family and I moved and needed to have one of our cars shipped. Not ever needing to this before, Meredith made the transition smooth. She contacted throughout the whole process to make sure we were satisfied. I thank her for great customer service and would refer her and the company to anyone needing shipping services.
Krystle S.
5.0
My experience shopping for a reliable transport company was exhausting until I spoke with Lawrence at Ship A Car inc. He took all of my worries & concerns and tossed them out of the Window. He was there every step of the way start to finish. He assured me that my Car was in the best hands Possible. I highly recommended Lawrence to handle Any and all of your transport needs.
Rebecca C.
5.0
Never doing anything like this Joseph G. was honest, and made it happen quickly and for the quoted price. Met driver at other location due to access to home and daughters college but was convenient for us both.
Jennifer C.
5.0
Yvonne B. was fantastic! She coordinated with both my husband and I to have my car shipped from Seattle to Pittsburgh. The experience was smooth with my car picked up directly at my apartment and delivered at my new apartment. Both drivers that I interacted with were nice and professional. I highly recommend Ship A Car.
Toni I.
5.0
I first want to say that Ship A Car, Inc. did a fabulous job with shipping my 1977 Mercedes from Los Angeles to Georgia. I shipped the car covered and it arrived with no damage. Sam L. took my order and kept me informed at every step. My only complaint is with the trucking company, Z Trans, who accepted the dispatch. The company came a day later than the scheduled time to pickup the car and didn't call me to tell me they weren't coming. The day before the car was supposed to arrive, I phoned the driver and told him what time I would be at the location. Never heard back from him. He arrived early morning and was rude to my family and threatened to return the car to Los Angeles unless they were paid. The people who run this company speak little English so this adds to the difficulty in keeping in contact. So if Ship-A-Car tells you that Z Trans picked up their dispatch order, ask them to change it. I've informed them of this issue, so it shouldn't be a problem.
Kim W.
5.0
Meredith made this experience a great one! She was thorough at taking down all the details of my shipping needs and coordinating everything quickly. She also stayed in contact with me to let me know the status of my request and when a driver had been secured for the job. I highly recommend this organization for your transport needs.
Jamie H.
5.0
Meredith A. was wonderful from start to finish. She not only kept me informed during the booking of the drivers, all the way to the delivery of the car. She made sure to circle back once the car had been delivered to double check everything went according to plan. Drivers were professional and kind. I'll be sure to recommend to anyone who needs auto transport!
Sarah W.
5.0
Wonderful car transport company. We have shipped two cars with them and getting ready to ship a third. Excellent communication with us. Drivers assigned were very good! Cars arrived on time and in perfect condition. Pricing was competitive.
Laura C.
5.0
Willie D. assisted me on a short notice request to have my two vehicles, a Honda Odyssey and a Hyundai Elantra shipped from Santee, CA to Round Rock, Tx. I initially had set-up a request with another company a month prior , told them my situation and the day I needed it due to my wife's and my job that would require transportation. They told me they can deliver on the requested date. The day prior of the initial pick-up, I received an email that changed the pick-up to 3 days later and a possible whole week before the car would make it. They told me that I never specified the need and that they told me that they said the pick-up could be 3 days prior. They had a whole month to find a transport company to fit that transport request. I cancelled with them, called Willie D. at ship a car inc and he had me set-up with a pick-up day the same day. He was fast, efficient and had great communication the whole way. I would recommend him and also Ship a car inc for anyone moving out of state. I also would like to thank Carlos at Carlos Transport who Willie D. found as he was very professional, on time and delivered on the day needed. Very grateful to both of them. Relieved a lot of stress on our out of state move.
Jed N.
5.0
I would like to thank Ship A Car for the handling of the transport of my vehicle from Florida to Louisiana with No Problems! I would recommend Ship A Car to handle the transport. Thank You again.
Marie M.
5.0
Ship A Car was recommended by my local car dealer to transport my car from TX to FL. Will Dublin was the coordinator. He handled the case very professionally and the car arrived as scheduled. The carrier was excellent and very easy to communicate.
Phyllis W.
5.0
This company is great communicated well and stuck to their word also got my trailer shipped fast next day .
Marcus F.
5.0
Great service - timely and affordable. Dispatcher Mr. Joseph has taken care of five car shipments for me. He is responsive and accurate. Thanks for doing a great job and what you are paid for.
Robert D D.
5.0
I received my car way sooner than expected, I called Nearly 5 other companies, their prices were much higher with no expected date of delivery. Thank God I ran across Ship a Car inc., best decision I made. Smith Sabin was so helpful, courteous, and nice. The driver too Was so nice and friendly. I will definitely be doing more business with this company and I refer anyone who need they services.... Smith you are awesome!!!
Dominique P.
5.0
I did plenty of research on transportation I decide to Look up the better business burea I found ship a car Had Great rating, , I work with Meredith A she was very proffessional.and efficient . She found me a drive within 3 days to come to the imperial valley , a very small city. My car was pick up on Friday afternoon delivered by Wednesday afternoon.I am so happy I found ship a car transport I highly recommend using ship a car transport. Very honest and fair price
Yolanda A.
5.0
I was searching for an Auto Transport company to ship my son's car from Lake Forest, IL to San Diego, CA. He is a Marine and stationed there. From start to finish Ship A Car worked with me to quote a very competitive price. They were very patient as I changed the drop off date a few times because it is very difficult to predict my son's schedule. He was beginning his new MOS with the Marines and he had not received his orders for his shift. I changed the drop off again, from Thursday to Friday when he mentioned that Thursdays he had specific duties and would not be able to leave the base to get his car. It was complicated because for obvious reasons, the delivery truck can't simply drive onto the US Military base. So, my son asked if they could drop the car off at a nearby Target close to the base and provided the address and a date and time that he would be allowed to leave the base. Ship A Car worked with me through all of these logistics. They picked up the car when they agreed and dropped it off as agreed, in perfect condition. My Son, thought this was a better deal than buying a new car at this point. My understanding is that the Marines on the base need some form of transportation. And although my son needed a car, he didn't feel he needed to purchase a brand new car at this time. I can't say enough about the wonderful and patient customer service for Ship A Car. Sam L., the main customer service agent with whom I spoke most frequently, was so awesome! He even called me one evening - after I sent an email changing the drop off logistics - yet again - from his cell phone. He was home having dinner and stopped to deal with my issues! The drivers, Jesus and Saul were extremely professional and courteous as well! I give this company an A+!!!! My son called me and asked me for the contact details of Ship A Car because one of his Marine mates said he would like to do the same thingship his car from his home base; also in IL to California. Thank you again Sam and Ship A Car for all you did for my son, my marine, and our military men and women!
Jacqui R.
5.0
The whole shipping experience was perfect. Joe walked me through everything and kept me updated and was there to answer any questions anytime. Vehicle arrived on time in perfect condition. Outstanding service!!
Richard j.
5.0
Contacted Ship-A-Car in early May 2018 and spoke with Steve G. He answered almost all of my questions immediately about shipping my new BMW to east coast. Those he couldn't answer he got back to me in less than a day with all the information I needed. A few weeks later my car was at the port on Maui and in less than one month it was safely sitting in my garage in North Carolina and in the exact same, excellent condition. I will ship other cars in the future and I will use Ship-A-Car and Steve.
Martin K.
5.0
I shipped my Car from Las Vegas to Detroit, Sam handled the project without any problems. Highly recommend Sam L. and his shipping company. Price was fair and service driver was great.
Michael C.
5.0
Excellent service. Shout out to Bob M. for being especially attentive and helpful throughout the transport of my vehicle. Everything worked out perfectly and my car arrived in excellent condition and promptly as scheduled. Definitely recommend this company for your vehicle transport.
Bruno P.
5.0
Having never shipped a car in the past I was unsure what to expect. My experience with this company could not have been any better. My transport coordinator, Bob M., answered my numerous questions and put me at ease as what to expect. I could not have asked for a smoother transaction. Everything went exactly as I was told it would.
Lona D.
5.0
This company is awesome! I'm a retired Navy Sr. Chief and own a 2012 Corvette Grand Sport, rare painted in Carlisle Blue. The driver "Willie" was on time and treated my car as though it was his own. He was very respectful and carried my car from Texas to NC and delivered it on our agreed date and time. Willie and I inspected the car before and after the shipment and he noted a spot on the windshield I didn't even note. Suffice it to say, my experience was the best ever. I fully recommend this company and driver to anyone shipping any vehicle.
Mike C.
5.0
Can explain how greatful I am for this company. The experience was amazing through them since I had such a bad experience with another company. They picked up when they said and arrived when they said. I would refer anyone to them!
Jessica R.
5.0
The entire process was so smooth and professionally handled. From Meredith our transport agent to Justin our transport driver it was a seamless process. We needed our car shipped from the west coast to our new home nearly 2200 miles away. We were in nearly constant communication with Meredith who provided updates promptly. When we had a hiccup on our end, our driver, Justin worked with us with no problem. Our car was delivered on the date and time promised and in undamaged condition. This was such a positive experience for us.
Glenn F.
5.0
My company recently lost our transportation driver and we was in need of a company to give us quick turnaround and least expensive rates. Willie D. was awesome and worked with me directly all hours of the day and even while he was on vacation to meet our company needs. I am very pleased with the experience and customer service. I look forward to a long relationship with Willie at Ship A Car.
Candace R.
5.0
Surprised ourselves with a new Harley while on vacation and needed a way to get it home (from Michigan to Nebraska). Emily was very helpful, polite and kept us informed of shipping progress. Our driver Sam kept in touch with us giving us with updates of his location and ETA. The bike arrived in perfect condition, Sam was very cautious with all the vehicles in his trailer - he even wore gloves to move the vehicles! We would defiantly work with Emily and Sam if we ever find ourselves needing a vehicle transported again.
Brad M.
5.0
Willie is the Man! All commitments were honored beyond expectations. Our car arrived within 10 minutes of our arrival to our new location. Beyond luck - I say!
Mike J.
5.0
5 star outstanding service, car arrived in less than a week in perfect condition.Very Professional and Emily was a joy to work with.
Andrew P.
5.0
This service was excellent. Very personable service and responsive to everything I needed. I had a fantastic experience working with this company and they were far better than others I dealt with in car shipping. Thank you so much !!
David P.
5.0
Ship a Car was fantastic, and Willie D. provided extraordinary customer service. I have had numerous items shipped across the county in the past. However, this transaction with Willie D. and Ship-a-Car has clearly been the most trouble free and professional. I would use them again, and completely recommend them to other users.
Leo F.
5.0
Carrie was the best in locating a transport for me within a very short amount of time. I highly recommend Ship A Car for your auto transport. They are extremely courteous and very professional.
Julia T.
5.0
My Ship-a-Car agent, Dana B., was professional, courteous, helpful, and responsive. The shipping of my vehicle from Atlanta GA to Portland OR went exactly according to plan with no surprises and no drama.
Michael H.
5.0
Bob M. was excellent to deal with. This is the 2nd time I used Ship-A-Car. very good price and on time delivery. Thanks again Bob for the great service!
Bill P.
5.0
Bob M. with Ship a Car was the best! I would recommend them to anyone, it was a great experience from the start to the end. We had a car shipped between states and he was so on top of handling the process with the dealer, the driver and coordinating with us. He was so helpful and responsive.
Andy B.
5.0
First I wanted to say Thank you Bob M. from ship a car. this company was the most professional of all of the companies I spoke with. I will be using this company ONLY in the future, this is definitely the company that I will trust. Thanks if i can give 10 stars I definitely will.
Chun T.
5.0
All transactions regarding shipping my new car from SC to NY went smooth. Willie D. handled the transfer and was eager to answer all my questions . It was my first time shipping a car so I was a little anxious. He reassured me everything was done professionally and that everyone involved in the transfer were highly experienced. The car came in perfect condition in a very timely manner. Thank you Willie D. for making it so easy. I would not hesitate to recommend your services at shipacarinc.com.
Bernadette C.
5.0
We were very happy with ship a car services, mikelson and son were assigned to us, very professional, nice people. We would recommend them and will definitely use their services again. Thank you.
Neal and jeanne J.
5.0
Dana B. at "Ship A Car" is top notch. Knows what to do, when to do it and how to get the job done on-time. if you want worry free, call Dana B.
Marilyn E.
5.0
Great company to work with. Janet R. was excellent and provided timely followup explaing how the pickup and delivery would be scheduled. Chris the driver and his copilot Jen did a geat job and provided schedule updates on both pick up and detination arrival. The car transport went well and without a hitch. I definetely will use them again.
Robert C.
5.0
Bob M. was great. He worked so hard to help us with a tough transport in a short time period while sticking to our budget. I appreciate the time and effort he took to make sure we were able to transport our truck. He genuinely cared about us and wanted to make sure we had a good experience. Would highly recommend him for any transport needs!
Ann S.
5.0
Merideth was very helpful with my vehicle transportation needs. My vehicle arrived at its destination with no issues or damages noted. I was pleased with the service I received.
Michael F.
5.0
Lisa P. is who I dealt with. She was very informative and answered all my questions. Got the car when promised without a scratch! Very smooth transfer. Would definitely recommend! Thanks Lisa for the great service!!
Kim B.
5.0
I would use Ship a Car again in a heartbeat everyone was very professional and courteous.. They kept me up to date on every part of the shipment.. The truck and the people who delivered the car were great.
Sid R.
5.0
I shipped my car from Oregon to Pennsylvania and throughout the whole process the staff were excellent. The booking agent, Janet was helpful, fun and aleivated any anxiety I had. She was in communications throughout the process. She made me feel like a valued friend. The truckers were also excellent. They communicated well, were conscientious and pleasant to work with. I would highly recommend this service.
Kim B.
5.0
This company was a life saver!! Very professional and thorough. They explained the process of shipping my daughters car and made sure I understood the process. I can say enough about the customer service provided - especially Dana - she could not have been any more helpful if she tried.
Jenn S.
5.0
Ship A Car is beyond amazing, quick reliable service, Justen is also amazing and always quick to get answers. Couldn't ask for a better representative for the company a true asset to anyone who comes into contact with him. Thank you ship A Car for the excellent service provided.
Monica C.
5.0
I understood that there were substantial ice & snow storms throughout the Midwest so I will give some leeway to the pick-up & dropoff dates (completed within 24 hrs of ETA). Meredith my booking agent was courteous & thorough and I appreciated her follow up. My transport driver Victor was courteous & professional as well. Will use Ship a Car again.
Brian M.
5.0
Excellent. Service was smooth, timely, and courteous. Both driver and dispatcher driver were extremely polite and did everything possible to make us feel comfortable. Car was picked up and delivered as scheduled in perfect condition.
Bonnie G.
5.0
TOTAL SATISFACTION!!! Begin of March, i shipped my Honda from CA to CO. I worked with Malisa from Ship-a-car company; Malisa was very helpful and honest. Honest because she kept her commission due only. she got a better deal from car transport, she gave me a lower price at $650. And Malisa contacted me regularly until my Honda was picked up. Totally, it took 6 days since the date i talked to Malisa to the date the Honda delivered at Arvada, CO.
Tan V.
5.0
I could not be happier with the services provided. John B out.law express was extremely pleasant and went out of his way to be helpful to our family that knows nothing about motorcycles. He and his wife made this move an enjoyable experience. Dana was also on top of things and professional. I highly recommend this company. Top notch.
Patricia
5.0
I never had to ship a vehicle cross country before and it's hard to know what site online is trustworthy...I saw an ad for ship a car and spoke with Steve at Ship a Car and he helped me from start to finish and made it a very easy process. I would highly recommend ship a car.
Robyn L.
5.0
I have to admit, I was a little sceptical at what Steve promised. He and his company delivered everything he said they would. Great communication also. Thanks.
Tim R.
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