The Ship A Car Customer Experience

Ship A Car, Inc. is rated 4.4 stars on Google across more than 440 reviews, holds an A+ from the Better Business Bureau, and has been reviewed on ConsumerAffairs, Transport Reviews, Customer Lobby, My Moving Reviews and Yelp since we began arranging shipments in 2012. The reviews on this page are collected from those independent sites after delivery, shown with the customer’s first name and city as they published them, and we do not edit them.

Read a few before you book anywhere. The pattern in more than a thousand of them is consistent: customers write about the driver’s communication, the coordinator who answered the same day, pickups that happened inside the promised window, and a price that matched the quote. The complaints are real too, and they tend to be about a carrier running late on a long lane; we leave those up because a review page with only praise is not one worth reading.

If you want to check us yourself, search our name on Google, the BBB, or ConsumerAffairs, or ask your coordinator for a recent customer on your lane. What you will not find is a deposit taken before a carrier is assigned or a price that changes after booking; those two policies are where most of the five-star reviews below start.

Thousands of Happy Customers

The difference between ordinary and extraordinary is that little extra, and at Ship A Car we build our service around it. Every SAC transport representative holds our customers in the highest regard and puts them first, on every shipment.

To our customers: we may not always have the answer, but we will find it. We may not always have the time, but we will make it.

That commitment shows up as 4.4 stars on Google across more than 440 reviews, an A+ from the Better Business Bureau, and more than 1,100 verified reviews collected on this page from ConsumerAffairs, Transport Reviews and other independent sites. Those reviews, more than anything we could say about ourselves, are why individuals and businesses across the country trust SAC with their vehicles and freight.

Read what our customers say about their experience

5.0
Excellent service : on time pickup, on time delivery, excellent tracking and communication and NO DAMAGE. My 2014 Harley was carefully strapped to a pallet and transported by Heritage Motorcycle transport exactly as quoted. I would recommend this company highly, although I felt the brokerage part of the cost was $100 too high based on other quotes I received.
Marshall C.
5.0
Bob is fantistic, Contracted a car hauler (another broker) a month early. I called them day before ship date and they hadn't done anything. Called Bob and he had a hauler at pick up place in less then 24 hours. Hauling company was fantistic. Thanks Bob.
George W.
5.0
The driver was on time and my car arrived safely 500 miles away at my new apartment. Dana was very professional and kept me informed. I was very unhappy that the driver demanded more money than my original contract stipulated. I was under extreme time constraints so I felt blindsided. Dana was kind but could not find another driver on short notice.
Carol P.
5.0
Transport came when agreed upon. There was some trouble before in that where the car originally was, the streets were too narrow for a large car carrier. No big deal, worked out a day before hand and not at the last minute and we got the car to a place where it could be easily picked up. Actually worked out better for us and the carrier. Driver was a nice guy and very professional. Loaded up in less than 5 minutes. Thank you guys.
Tom F
5.0
I must apologize for not writing sooner, but our move has extremely long and our household just arrived (computers as well). I can't say enough good things about the excellent service we received! Your communications with us, answering all my questions and keeping me calm all the way through the process were priceless. Our driver "Ihar" was fabulous! He made contact with us and came through as promised on arrival time. He took his time (being a true professional) to make sure that both cars were hooked up nice and tight to ensure no damage would come to them. He took photos of the cars and was very professional and kept in touch with us on his arrival. He was so quick getting our cars to their destination, that he beat us there. He did not complain about having to wait 3 hours, while our plane landed and we made our way over to meet him. The cars were in the same condition as when they left. We were very, very happy with his service! We will definitely refer "Shipacarinc" to anyone who asked us about shipping a car!
Shirley M
5.0
Fantastic company! Janet was especially awesome with perfect and timely communication both via phone and email. The car arrived early and in great condition. Well done!
Ryan H.
5.0
I loved dealing with them. Dana was awesome! She found a shipper immediately and my vehicle was picked up in 2 days and delivered in 24 hours after pick up. Everything happened exactly as she promised. She deserve a bonus. So very easy to talk to and made herself available after hours to make me comfortable with the entire ordeal!
Joseph M.
5.0
Very pleased with quick and thorough response from broker. My car was picked up at scheduled time in Fl and delivered to NY two days later. I will definitely use this car carrier service again.
Dorothy M
5.0
The experience from start to finish was exceptional. I had never shipped a vechile and my calls to set up was easy and pleasant. Extremely pleased with the service and especially the driver. Top notch services.? My son was happy and the trike was delivered safely and a day early. Would definitely recommend.
Sherry G
5.0
Phenomenal service! Ask for Janet,shes the best,great experience with her,she handled everything,,it was alot to get done,she made it easy for me ,5 star service and company
John B.
5.0
I had the pleasure of working with Meredith A from the beginning of shipping my car to the end of the transaction. Meredith was very professional and caring throughout the process. She answered all of my questions, and I had a lot of questions, and eased my fears of shipping my car. Whenever I called if she was on another phone call she always called me back in a timely fashion. I throughly enjoyed her work ethic and would not hesitate using her service again if the need would arise.
Deborah L.
5.0
Meredith was great! I tried two other companies and they couldn?t find a carrier. Meredith was honest and I had a carrier within the day! Totally recommend!
Kristy S
5.0
The process was easy. The car was picked up locally in Seattle and delivered on time at a convenient location in Illinois. The truck our car was on was enclosed, so t really wasn?t even dirty when it arrived. The people we worked with were professional and polite.
James P
5.0
I needed to vehicles shipped from 2 different states. I had booked with Roadrunner who was unable to provide transport when the deadlines arrived. Dana helped me get the first vehicle from Alabama to South Carolina and Bob really pushes the 2nd vehicles transport as I was on a timeline. With a promise of day after delivery I was impressed to be told that the vehicle a 2015 Porsche Cayman GTS had been delivered the next day!! I found Ship A Car online by typing the Top 10 auto transport companies... They were ranked #1... Nuff Said!!
Cornell S
5.0
Dana did a great job. She communicated with the dealership and myself to get my truck delivered quickly and undamaged. Appreciate all the work she did to get the job done.
Illene I.
5.0
You guys are THE best!! Thank you to Mark and Young for getting my car home and safe with me. I would HIGHLY recommend!!
Jamie W.
5.0
I recently had my bike shipped to S. Carolina from New York by the people at Ship a Car Inc. The transport process was flawless and quick. Dana, the agent I dealt with at Ship a Car was superb, as well as the transport vehicle driver, Ryszard. I highly recommend Ship a Car Inc as the go to company for automotive shipping.
Bruce W.
5.0
I bought a motorcycle out of state and needed it transported. The dealer recommended Ship a Car and so I called them. The price was much less than I expected so I hired them. I have never made a transaction like this so I was anxious. Bob walked me through the whole process making it a seamless evolution. The bike showed up and was perfect. Not a scratch. I will definitely use Ship a Car again if the situation arises.
Shawn S
5.0
Truck arrived two days ahead of estimated time given at time of quote. The staff at Ship a Car kept me informed of the delivery schedule, once it had been picked up. Well worth the price.
Dave S
5.0
I am so pleased with Ship a Car. My car arrived much earlier than I expected. I flew from California to Michigan on May 18 and my car was delivered on May 19. Ian kept in touch with me along the way. I would highly recommend Ship a Car and would use them if I ever moved again. Plus, my car arrived in excellent condition. So happy and pleased. Thank you.
Susan M.
5.0
Very nice company to deal with. A GREAT help at a good price. Very friendly and helpful. I dealt a lot with Janet.Shes the best. Thanks to all.
Glenn D
5.0
This has to be one of the most professional and reliable services i've ever had the privilege to do business with.. right from the beginning speaking with bob i knew i had chosen the right service to meet my auto transpoprt needs, The two drivers both lance and kennan ive used were ver y professional. as well as punctual, i wouldnt want any other service.
TIM C
5.0
We worked with Bob M. and he is AMAZING. We purchased a Ram Rumble Bee and we needed it shipped quickly for a surprise for my daughter. He was great at making that happen for us on schedule and in time!!!
Corrie H
5.0
Awesome Company and would recommend to others. Extremely professional Staff.
Doc
5.0
I was very satisfied with the service. Bob was extremely professional and easy to work with, as were the shipping companies that I interacted with. I would (and already have) recommended them to friends. Everything was organized and executed exactly as I was told it would happen.
Jason C.
5.0
Cody G was very professsional on the phone has good interpersonal skills and pays attention to details. I can't say enough about how pleased I was with your service. Already I have been talking to my friends and family about your service. ALL the way to the driver who was very pleasant. If I ever am in the need for an auto transport you'll be the only ones I will call. Thank you very much sincerely.
Wayne M.
5.0
Ship a Car is a life saver. I worked with Bob M. who was professional and eased my concerns about the whole process. Took all my calls and was very accessible. I used a different company that was completely unprepared to handle my reservation. Ship a Car was reliable and trustworthy. I'm happy to recommend them after my earlier negative experience with another shipper.
Jerome P.
5.0
Excellent. Cody was my contact and the service was great. He helped me understand the process and followed up every day on my situation including checking in after delivery to make sure everything was ok. Would recommend this company to anyone.
Jerry W.
5.0
Cody did a great job getting me my Road King quickly. He was professional and attentive. My profession doesn't allow me to answer my phone so he provided me with his cell phone number so we could communicate via text. He kept in contact with me through the entire process and made sure I was satisfied. I would recommend him to anyone looking to ship anything. If I had to rate him between 1-10 I would give him an 11!! Way to go Cody!! Thank you for the exceptional service!!
Jason D.
5.0
I have never had a car transported before. I was very nervous about my pick up. Cody G was exceptional at helping me feel comfortable shipping my pick up "Ruby". Cody kept updated on the process. Then the driver Mario from Santiago Transportation was dispatched out to pick up "Ruby". He was so nice and understood how much my "Ruby" means to me. He was driving Ruby from Lawton, Oklahoma to Fountain Hills, Arizona and landed her at the exact time that was scheduled. No problems whatsoever! Best customer service experience!!! They really care.
Linda M.
5.0
Cory G was very easy to work with and kept me updated at all times.
Maria T.
5.0
The customer representative from ship a car that handled my request was professional and easy to deal with. I had no problems and I?ll you this company again.
Timothy G
5.0
Great service from first phone call to delivery. Car delivered same day.
Virginia
5.0
After spending three weeks and past the deadline waiting for a carrier to pick up my car I switched companies and Dana B. helped me get my car picked up and shipped in two days. Great company and great customer service. Dana was a pleasure to work with.
Gabriel E
5.0
Very easy transaction. Job was completed in a very professional manner. Car arrived on time and in 100% perfect condition.
Steven
5.0
I had a seamless first-time vehicle transport experience with Ship A Car, inc. I know that is largely because of Bob M., the coordinator who helped me. Personable, patient, professional, always willing to answer further questions, he gave me excellent customer service and I greatly appreciate it! I was so nervous and dreading getting started but Bob put me at ease and I quickly gained great confidence in the company because of his easy and knowledgeable communication. In addition, the driver dispatched to move my car from Los Angeles To St Petersburg, Florida was punctual, called when he was supposed to, prior to pickup/delivery, and made great time completing the transport. He picked up Monday around 2 pm and delivered at 9 am on that Friday. I have nothing but praise for Ship A Car, Inc. and enthusiastically recommend them!
Rae Karen N
5.0
Excellent service provided. Very knowledgeable, helpful agents.I highly recommend this company and would use their services again.
Michael C.
5.0
Cody was an outstanding agent from beginning to end. His professionalism was outstanding. He was very courteous, friendly, quick and thorough throughout the whole process.
Riccardo K
5.0
Really great service. Friendly and professional. Cody was a great help. I need a car shipped from Arkansas to Arizona as I was towing another car myself. Called up Ship a Car Inc. and they gave me a quote over the phone. Their quote was more expensive that the instant quotes the you get bombarded with, but they lay everything out for you over the phone and in contract. My car was very well taken care of. The driver kept in contact with me and delivered right on time. If i need a car shipped again, im using Ship a Car Inc. Thanks again guys.
Jonathan M
5.0
Janet from ship a car is in my opinion the BEST.... beyond excellent service.
Luis R
5.0
Ship a Car Inc. has the best customer service, my representatives Joseph was so helpful. When my daughter?s vehicle arrived in Hilo port a few days early and I had to change the authorized person to pick up my daughter?s vehicle, he did it so professionally with no delays. My friend was able to pick up the vehicle with no problems. I?ll use Ship a Car Inc. again when I need to transport my vehicle and will recommend them to friends and family.
King W
5.0
Excellent service. Cody and team was prompt to my needs and lessened a stressful transportation process. Recommend him or his team anytime. Will definitely utilize them again in the future.
Josh S
5.0
Excellent from start to finish. Very professional! Cody was my agent and Sam was driver. They both were awesome!
Sherelle B.
5.0
I recently hired Ship-a-Car to transport a car cross country. I had used another company several times in the past, but a friend recommended Ship a Car and they were substantially less expensive so I gave them a try. Everything was done as promised without any complications. The car was delivered in good condition. I recommend this company.
Jean T.
5.0
Company has follow thru. Even when things go wonkie they are there to fix the situation quickly and resolve any issues. Janet was great!!!
Karen A.
5.0
Door to door service...best ever. Picked up at 1pm in st Augustine, FL and delivered at 11pm that same night to Birmingham. Jaime asked me how late they would accept...my son was without a car so I knew late was totally acceptable. Janet from ship a car was winderful! Called and checked in several times. I will do business with this company again.
Carol
5.0
I worked with Janet R. at Ship A Car for two shipments. She and both drivers were great to work with! I happened to find the listing on the internet and was incredibly pleased with their service! Would highly recommend and I will use them again if I ever need car shipping services again in the future!
Ann M.
5.0
I want to thank Bob for his outstanding service and simply amazing job .It was a pleasant experience all made possible by Bobs amazing personality .He is an irreplaceable asset to his company and it was a pleasure working with him.
Farrukh F
5.0
Shipped my 2017 rubicon with these guys and they were awesome, they got my vehicle out of the auction within minutes got it across states on time as they said you would. Very very good/reliable company.
D B.
5.0
From sales to customer service, Ship a Car was upfront and provided details every step of the way. Would certainly use again if the need arose.
Andy P.
5.0
Thanks Janet fast shipping great communication I will always use Ship a Car.
Terrell H.
5.0
Excellent service, Janet was with me every step of the way!
Carole
5.0
This company is outstanding..VERY honest and straightforward ...at FIRST glance they seem high in price ... but they are not ...they know the market. I dealt with 2 other companies. they quoted much less but could not deliver. Stars and stripes was one of them. could not move my VEHICLE for 12 days This company found me a driver in 1 day ..he delivered 1 day EARLY ..janet ..explained in detail how shipping a vehicle works ..she walked her talk and followed up....very pleased with entire process ..will definitely use again.
Kent H.
5.0
Great Service ontime delivery. The driver is more experienced and handled the vehicles great without any issue.
Makireddy
5.0
I recently shipped a motorcycle from Las Vegas to Washington Janet kept you posted during all those times that the let me know when the shipper was going to be there and did an excellent job of keeping you posted as to where my motorcycle was and it was delivered safely and earlier than expected and I really enjoyed ship a car's courteous and efficient Haley of my business thank you.
Craig R
5.0
We have used Bob M. at this location several times to ship our vehicles. He is very personable has always treated us as if we are his top priority. Our vehicles have always been shipped and delivered as promised. He even was able to arrange same day pick up a few days before hurricane Dorian was scheduled to hit Florida which exceeded our expectations. Great service!
Dawn R
5.0
Very efficient and very satisfied. This saved us alot of time and was cheaper to go this route.
Rene T
5.0
Joseph G. was a pleasure to work with. He was very responsive each step of the shipment of my four seater golf car from picking it up on Marco Island to delivery in Roswell Ga. - picked up on the 4th and delivered on the 5th just as quoted which was a reasonable price. Thank you Joseph!
Larry Roswell GA
5.0
Bob M. is the way to go. I recently worked with him on getting my car shipped from Michigan to Arizona. Everything went flawlessly and he went out of his way to make sure of it. I would definitely recommend him and will be using him for all of my future shipping needs.
Mark A
5.0
Phoned them to move a golf cart in Phoenix .Fast and clear response fro Peter to get it set up and explain all details Same for the actual individual (Fred) who got the vehicle and moved it. Very impressed and would recommend them for any type of car move Price was also fair and stopped me from renting trucks or trailers. What a positive experience!
Franz G.
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