The Ship A Car Customer Experience

Ship A Car, Inc. is rated 4.4 stars on Google across more than 440 reviews, holds an A+ from the Better Business Bureau, and has been reviewed on ConsumerAffairs, Transport Reviews, Customer Lobby, My Moving Reviews and Yelp since we began arranging shipments in 2012. The reviews on this page are collected from those independent sites after delivery, shown with the customer’s first name and city as they published them, and we do not edit them.

Read a few before you book anywhere. The pattern in more than a thousand of them is consistent: customers write about the driver’s communication, the coordinator who answered the same day, pickups that happened inside the promised window, and a price that matched the quote. The complaints are real too, and they tend to be about a carrier running late on a long lane; we leave those up because a review page with only praise is not one worth reading.

If you want to check us yourself, search our name on Google, the BBB, or ConsumerAffairs, or ask your coordinator for a recent customer on your lane. What you will not find is a deposit taken before a carrier is assigned or a price that changes after booking; those two policies are where most of the five-star reviews below start.

Thousands of Happy Customers

The difference between ordinary and extraordinary is that little extra, and at Ship A Car we build our service around it. Every SAC transport representative holds our customers in the highest regard and puts them first, on every shipment.

To our customers: we may not always have the answer, but we will find it. We may not always have the time, but we will make it.

That commitment shows up as 4.4 stars on Google across more than 440 reviews, an A+ from the Better Business Bureau, and more than 1,100 verified reviews collected on this page from ConsumerAffairs, Transport Reviews and other independent sites. Those reviews, more than anything we could say about ourselves, are why individuals and businesses across the country trust SAC with their vehicles and freight.

Read what our customers say about their experience

5.0
Lisa in CS helped us ship our daughters car to and from KS this year. She is reliable, friendly and follows up on everything. She is terrific!!!
Jenny M. Clovis, CA
5.0
It was a pleasurable and professional experience dealing with you. The car was picked up and arrived with no problems. I will definitely use you again if needed and definitely refer you to anyone I know in need of transport.
Wally N. Bristol, CT
5.0
Maria Frew was the assistant that helped me make arrangements to have my 1991 Chevrolet Corvette shipped from Oklahoma City, Oklahoma to my residence in Michigan. Maria was extremely helpful and what I enjoyed most was that she was responsive whether by text, telephone or email. I could always reach her and that was comforting to me. I would gladly work with her again, to have another car shipped. Joseph Thomas
Joseph T. Oklahoma City, OK
4.0
We were shipping our 1965 Corvette and wanted a covered carrier. Maria Frew was very professional and polite. She returned our calls as soon as she could. Shipacar had the best rates for what we needed. We would use them again.
Patricia F. Inman, SC
5.0
My experience with Ship A Car Inc and especially Pepper was tremendous. Pepper explained everything in detail, followed up as she stated she would, checked in and kept me updated on where the driver was throughout the transport process. Pepper thank you for a quality experience.
Jeff P. Colorado Springs, CO
5.0
I would like to commend you on one of your employees Harry. He was nothing but professional with me and walked me through every step of the transportation of the two bikes from Florida to Connecticut. Harry was warm and user friendly. I have nothing but great things to say about my experience with your company. I have told my other friends if they need a bike or a car shipped ship a car is the company you should call. Thanks again.
Ken R. Orlando , FL
5.0
I’m not a big social media person, but the golf cart got delivered that same day. Guess my cart was too tall to fit the trailer, so the repair shop took the top off and shipped it strapped down to the cart. My son and I were able to reinstall the top and all is well. Thanks Tim Lehman
Tim Lehman L. Laguna Hills , CA
5.0
I am very pleased with my decision to use Ship A Car Inc. to ship my daughter's Honda Civic from California to North Carolina. I specifically dealt with Pepper Long. Pepper was very detailed and kept in touch with me, as well as the driver, through the entire process and would let me know how everything was going. Thank you, Pepper, for such a smooth transaction.
Michelle W. Apple Valley, CA
5.0
I needed my Dad's '86 TBird brought from Odessa to Dallas so I can restore her to her original beauty. My Dad is gone now and he loved this car. I cried to Pepper about my situation. She is wonderful! Thank you, for bringing the Golden Eagle home!
Mary S. Addison, TX
5.0
They hauled my very expensive V8 chopper from OK to Clearwater, FL. Took care or it like it was a baby. Pedro the driver was amazing and Pepper the dispatcher was all over it from before they pick it up to the delivery. She was a life saver.
Don C. Clearwater , FL
5.0
I give this company a favorable review. Received good customer service and prompt resolution with competitive pricing. I recommend this company for auto transport service.
Carter M. Manhattan , KS
5.0
You have a wonderful employee at Ship a Car. Lawrence Knapp. He has made my shipping of autos here in Colorado very enjoyable. He always makes sure I am up to date on all my shipping needs. He is a great person and understands very well what his customers needs are. I will only use Lawrence with Ship a Car for my shipping of autos to me in Colorado. Knowing his job makes my job very easy. Thank You Lawrence Knapp and Ship a Car.
Greg G. Pueblo, CO
5.0
Ship-a -car and especially Pepper in Customer Service were great from the first phone call all the way to the on- time, safe delivery of my car.
Dave G. Northampton, MA
5.0
My car arrived within 4 days of pick-up. I was surprised because of bad weather that was happening bringing rain and ice. The driver was an interesting fellow who drives a 2 car carrier. We were able to talk to him for a few minutes and learned that his home is in New Mexico. He took great care unloading mine and another gentlemen's vehicle both going to the base. For future reference on delivering or picking up any vehicle from Minot. There is a church about one mile north of the main gate. It's perfect for loading and unloading vehicles. My Hyundai arrived in the same condition that I left it, dirty. But none the worse for wear. I was disappointed though, that it took 11 days to be picked up and the fee was re-nogotiated. My suggestion for a growing company is to find more carriers that will except credit card payments. Thank you for working so hard to be a part of the BBB and having a good website it was what persuaded me to choose you over other carriers. My family has asked for your number and I will be happy to give it. Ship a car Inc was informative, allowed the use of a credit card, hired a good driver, my vehicle arrived safe and within a week of pick-up, you are given the carrier's number to communicate drop off day and time, once the day of pick-up was finally arranged the pick up happened in a timely manner. Have a great day!
Julie S. Minot, ND
5.0
Pepper is great, helpful, professional, and thurough. Best shipping service I've used and I work for a dealer so we've used a bunch!
Kyle S. Willard , OH
5.0
I worked w/Danny to have my Acura TSX shipped from Nashville to my daughter in Seattle. He assured me that the car would arrive in 6-10 days....well my expectations were exceeded as car arrived in 2 days w/door-to-door service & 2 reliable drivers! I was so pleased to learn the car was in mint shape as well. Another company called & tried to lure me away--(other companies have access to data bases) so beware. Would definitely use again.
Lori C. Nashville , TN
5.0
The entire experience with Ship a car inc was incredible. Starting with Pepper who was super nice and followed up constantly. She made me feel comfortable that my car was in good hands and it was. Doug the truck driver was fantastic as well. He even delivered my car early! Overall it was a great experience and I would definitely recommend them to anyone.
Kathryn D. Tallahassee, FL
5.0
Pepper Long stayed in contact with us throughout the process. Our car was picked up within the time frame committed to and was delivered on time and without any damage. All parties involved were professional and courteous. We would use this service again if we needed to transport another vehicle.
Pat N. San Diego, CA
5.0
Very happy with "ship a car"! Things went very smooth thanks to the great customer service by Lawrence knapp! Would definetely recommend to family and friends.
Jeff J. Longmont, CO
5.0
Called several different transport companies. This was the most professional, friendly and attentive of them all. Yvonne Bowrosen kept her word on everything except delivery timeline. She said 4 days and it was delivered in. You can't ask for better service and won't find it. Best price and great service all around. The driver was outstanding and took care of my new Honda Trike like it was his own. Thanks Yvonne and Kevin for making this a no brainer!!
Cary P. Milford, OH
5.0
Lawrence knapp was very professional and helpful got my bike to location quickly and efficiently pleasure to do business thanks again.
Richard D. Monroe, CT
5.0
Harry, The car arrived today. Everything is great. I always say there is a reason things happen the way they do. Hazelwood is a professional hauler. They have the trucks to get the job done and they're courteous, professional, and extremely friendly. They make you want to do business with them. I'm glad they're the ones who brought the car here. I would recommend them to anyone and I recommend you put them at the top of your list.
Cathy B. Norman , OK
5.0
I booked vehicle transport with Ship A car Inc, twice in the past month. The first, the seller cancelled the sale the day that the hauler was scheduled for pick up. YIKES! Contacted Lisa from Ship A Car and she handled everything. I found another BMW K75 for sale, bought it..., and the first call that I made was to Lisa from Ship A Car. Once again, Lisa and Ship A Car Inc. handled everything exceptionally well. Vehicle pick-up and delivery by a company specializing in motorcycle transport. The vehicle arrived earlier than expected (2 days instead of 4) and in perfect condition. Lisa was great at communicating via email and phone (even for a customer that doesn't have an umbilical to his phone.) Would use them again..., in a second!
Rick L. Kyle, TX
5.0
My car was delivered Saturday afternoon. Nice driver and seamless transport. Thanks Chad for a job well done. I would highly recommend you and your company to any customer.
Don W. Highland Park, IL
5.0
I transported my 1968 mustang from Texas to Florida with Ship a Car Inc. I was very pleased with their service, professionalism, and timeliness. Their specialist (Maria) worked with both the the shipper and I and made sure we were both contacted for updates throughout. I was very pleased with the price she gave me and the speed that the transactions took place. The driver showed up to the sellers house by the next morning and it was in Florida by the end of the week. I would definitely recommend this company if you needed to ship a car in the future.
Clint D. Umatilla, FL
5.0
Thank you for all your assistance in securing transport. Willie was excellent! Clean, professional, communicated effectively, and was on time. I will certainly use your service again and recommend you.
John L. Worthington, OH
5.0
I took delivery on Saturday and everything went smoothly. Thank you very much for your follow up. I’ll be sure to recommend your company to anyone I know looking to ship a car, or snowcat!
Eric S. Greenville, ME
5.0
Got the bike Friday, everything great, just wanted to say thank you and I'll call you with any new business in the future, can't thank you enough Fernanda.
Mark L. Enfield, CT
5.0
I have shipped several cars over thr years but in particular Ms Yvonne Bowrosen has been spectacular! I needed a 1930 Model A brought to me and she arranged almost immediate pick up and delivery was right on with excellent communication from both Ms Bowrosen and the driver. Since things went so well, I decided to specifically contact her for enclosed shipping of a special viper and again she found a driver and had the car to me in days. Again, communication was super and the cost in both cases was less than other quotes. I cannot recommend ship a car and in particular Ms Bowrosen more. I will definitely call her again in the future.
George M. Amarillo , TX
5.0
Kevin poteet was the driver he was just woderful he knew i was nervous anout my classic and vave me a hug told he would take care of my baby and he did just that. Opon delivery informed my husband 1 tire was low and he should fill it. Just ver observant and kind . Fabulous job.
Alenna B. Bothell, WA
5.0
Chad at Ship a Car Inc was awesome! Shipped my vehicle from South Dakota to Oregon. Not a very popular route but Chad ensured me he would find me a driver. First contact was on March 27 with Chad, he had a driver ready to go on April 3. On April 4th as the driver was en-route to SD his truck broke down. Chad called immediately and let me know what was going on. He said he was not going to wait for the driver to fix his truck and wanted to find a new trucking company. He called back on April 5th with a company and driver he felt much better about Little Sequatchie Transport LLC. Both Chad and the driver kept me in the loop the entire trip with pictures of my vehicle loaded on the truck, ETA's, etc... My vehicle arrived on April 11th and I couldn't be happier! Thanks to Chad at Ship a Car Inc and Bobby at Little Sequatchie Transport my vehicle arrived in a timely manner safe and sound! I Would definitely recommend Ship a Car Inc if you need to ship your vehicle!!!
Tony C. Salem, OR
5.0
As an owner of a company, I task my employees with rendering world class service. I was trained by the Ritz Carlton and I know great service staff when I see it. Justin has been exemplary in both friendliness and follow up. We have referred both he and your company many times.
Jeff S. Apollo Beach, FL
5.0
Hey there 'ole Chad........ My vehicle was a 2000 Prowler.... Not a Rice Producers piece of equipment. All went well and once the manual was read. Started right up. Unbeknownst to me... or the Semi-Driver. The Security system automatically engages when the ignition is turned off. Vehicle would not start until the Security System was disarmed..... cause for a good laugh. Should the occasion develop in the future to ship another vehicle ----- REST ASSURED I WILL USE, SHIP-A-Car, Inc.... Thanks for all your assistance and Professionalism.
Mike G. Tum Tum, W
5.0
Maria Frew did a wonderful job arranging pick up and delivery of our classic car. Incredible how fast we got it!! Would certainly call her in the future if the need arises and will recommend her to my friends. Thank you Maria!!
Clyde C. Urbana, IL
5.0
I had to move from Ohio Kent to California SLO. After a long search, I found ShipaCar and read its review. Everyone says they are indeed good. Then talked to Harry Burge from ShipaCar. He is the man of word. He is polite and response your call immediately. I got my car exactly the day I wanted there in SLO. I always recommend all of my friends who need to ship their car.
Prabin R. San Luis Obispo, CA
5.0
I would like to express my deepest appreciation for Justen’s help in shipping my daughters car back from Honolulu to Michigan. He was a huge help in overcoming several big challenges in making this happen. There is no doubt that without his commitment this would not have happened. If anyone I know ever needs to ship a car I will make sure they call Justen at Ship a Car, Inc.
MATT C. Brighton, MI
5.0
thank you for the hipping the m/c ... my name is tom wentz .Allentown pa ...your rep who I spoke with did a very very good job and followed up on the shipment ..ex job iam going to have a few of my dear friends contact him if they need m/c shipped anywhere ...also the gentleman who got it here also did a very good job thank you for the ex work guys ....tom wentz ,,,, thanks again ,
Tom W. Allentown, PA
5.0
Bob at Ship A Car did a great job at arranging the shipping of my vehicle. He is very professional, honest, and kept me and my brother update on all details and process of car shipment. If I ever needed to ship a car again I would definitely want to work with Bob Moran at Ship a Car. I will definitely recommend Bob Moran from Ship a Car to all my friends and relatives.
Rob A. Mission, , TX
5.0
After getting the run around from several shipping companies, I typed 5 best shipping companies into my browser, and Ship a Car popped up. We called and spoke to Harry, who was very business oriented. He quoted us a price, and had a driver within 3 days time! The car was picked up on May 5 from Reading, Michigan, and delivered to Woonsocket, Rhode Island on May 6. Everything about this company was professional. We would highly recommend Ship a Car to anyone who is looking for an honest, reliable shipping company.
J K. Woonsocket , RI
5.0
We were relocating from Upstate NY to Richmond, Texas, since we had relocated before, I decided to call the company that had moved our cars to NY, I did not like their quotes so I decided to shop around and read reviews. I liked the reviews I read on Ship A Car so decided to call them. Besides the excellent reviews and price quotes that I liked, they have excellent customer service, very professional. we actually used them again one more time and will definitely use them again. I have saved their # in my phone. I highly recommend this company.
Margret A. Richmond, TX
5.0
I needed a car shipped on a short haul from Nevada to California on an ASAP basis because the hauler I had contracted with cancelled on me at the last minute. I found Ship A Car in a Google search, quickly checked their references and reviews and called. I spoke to Willie Dublin and he got on it immediately. He scheduled a pick up for the same afternoon and my car was delivered the next day in exactly the same condition as it was in when it was loaded the afternoon before. They met and exceeded all my expectations for customer service, price, performance and efficiency
Elizabeth S. Danville, CA
5.0
Being a university student in a town up in Northern California that is isolated from big cities, I was stressing so much about how I was going to get my non-running vehicle back to Southern California. Bob Moran went above and beyond with helping me. I have never experienced such high quality care for customers. He took the time out of his busy day to try to get a carrier that would fit my school's parking lot and get continuous contact with me. I appreciate his help and he even called me for a follow up just to make sure my vehicle had arrived in good shape. Overall, I will be recommending your business to everyone because Bob was such a great help. Thank you.
Marisela J. El Monte, CA
5.0
Lisa was extremely professional; great communications and prompt follow up. They shipped a collectable car Cali to Texas with zero issues.
Wayne W. Grapevine, TX
5.0
From the first call to final delivery, it was a first class experience. Yvonne on the phone handling my request to the driver who showed great care with my car. Chicago Burbs to Seattle.....a job very well done. Everything as promised.
Dave F. St Charles, IL
5.0
I recently moved my Ford Fusion from Kansas to New York and was pleasantly surprised how easy it was. Car arrived on time in perfect condition as promised. Will definitely recommend Tom at Ship A Car, Inc to all my co-workers and friends.
Donna F. Brooklyn, NY
5.0
I'm so glad that I trusted you with this transfer. It was fast, courteous, and very professional (Just like you said it would be) and your price was very reasonable. Well done Tom. I would not call anyone else but you for all my transfers in the future.
Steve C. Lakewood, CO
5.0
I was working with Move Wheels a month prior to moving from Saint Augustine, FL all the way to Park City, UT & I needed to have 2 cars shipped in an enclosed carrier. I was assured I’d have the driver information & pick up time closer to the ship date; we needed our cars picked up 5/29 (Memorial Day). Come the Friday before the cars were to be picked up, I had been in communication with a rep via text, asking her to provide me with the driver info & pick up time as they were to come that Monday; this was at noon & was told I would be provided the info shortly. Well, 3pm rolls around & I call my rep, who was now not responding to my texts or calls. I ended up calling the main line & told them AGAIN, what I needed. Well, I was never given any information, so I thought, well, we’ll just wait & see if someone shows up…of course no one did. Needless to say, my call to them at 9:01am on Tuesday morning was not a pleasant one. I then began searching for the top transportation company and came across Ship A Car Inc. I picked up the phone & was connected to Chad. He was extremely helpful, informative & honest. He rolled up his sleeves & got right to work on helping me get a carrier that day or the following. Even with the prior company being a complete PITA & not removing me from the board, Chad made magic happen. By the time he left for the day, we didn’t have a carrier yet, which was ok. I honestly didn’t expect to have a carrier until the next day. That was until I got a call from a dispatcher who emailed me the paper work & in minutes, I had a carrier that was to be there the following morning. BUT, I got a call from the carrier again shortly after & he wanted to pick my car up that night, as they were in Orlando. All my worries had diminished & I have Chad to thank for all his hard work & dedication. He was a pleasure to work with & I will certainly refer anyone to him in need of car transportation assistance, in the future.
Natalie F. Park City, UT
5.0
You guys are unbelievable! You made this so easy...... This was our first time transporting a car and after vetting-out all the unscrupulous brokers we found Ship A Car. You provided a covered transport two days... My mechanic says that is unheard of... In all the years he has transported vehicles the shortest time was 1 week... The assigned transport driver kept us informed of the progress and delivered the vehicle from Santa Rosa CA to Indio CA in 1 day! I would be happy to provide a picture of the car and a nice endorsement... Thanks again Lisa...
Chuck C. Indio, CA
5.0
Thank you for taking such good care of my car during the transport. I will highly recommend you to other people , and I will use you again in the future.
Christopher W. Webster, TX
5.0
Car delivered this morning, great service, very pleased, driver communication and coordination fantastic.
Ron D. Orlando, FL
5.0
Received our Wrangler from Tucson yesterday. Once again we can't thank you enough for great customer support, hiring good transport teams who communicate with us. The Wrangler was delivered in great condition. Ship a Car is a great company to work with and we will continue to recommend your company to friends and family that need transport services.
Brenda M. Gurnee, IL
5.0
Got our cars on the 4th of July, only 2 days! The driver from Philly Auto Transport was awesome. Thanks again for setting it up, Danny.
Farooq C. Charlottesville, VA
5.0
Everything went smooth. The driver was nice and professional and the car was dropped off safe and sound, we will definitely use your company again!
Mike A. Chandler, AZ
5.0
I just wanted to let you know my car has already been delivered. Exactly as it was before! The moving service you got us was phenominal. Mike was a pleasure to work with and highly recommended from our standpoint. I appreciate all your help.
Alec K. Phoenix, AZ
5.0
I recently used the services from Ship A Car INC to ship a vehicle I have from Ohio to California and was quite satisfied with how well the work from them went. The people that came to my home to get the vehicle were very friendly and courteous while they were here and were very cautious while moving my vehicle on to the truck. Overall I think Ship A Car did a great job moving my vehicle, it arrived at the correct location with no dents or damages, I will definitely use them again if needed and I highly recommend their services.
Gerry T. Oceanside, CA
5.0
Wanted to thank you so much for all your help in getting my CRV from Pa to Portland Oregon.. You always answered my calls and concerns. Fast Fright Trucking was awesome as well. Everything went very smoothly and Dan their driver was great. You guys are the BEST!!!!
DONNA P. Bethlehem, PA
5.0
I was extremely nervous about having my car shipped, looked for a reputable company for days, I was really to the point I was ready to give up! Came across Ship A Car and decided to call...Best call I ever made, they explained everything from day one, answered all my questions, & calls... Very Very professional, my car arrived in the exact same shape as when it was picked up....I would definitely recommend Ship A Car... Trust me ! Best call you'll ever make.
Celia B. Algonquin, IL
5.0
Willie was my transport advisor. He arranged enclose shipping for a 1966 Ford Thunderbird to be picked up in Plantation, Florida and delivered 3000 miles later in Seattle, Washington. It was a first class experience and the car was delivered on-time and in perfect condition. Thank you Ship A Car and Willie.
Jack M. Cliniton, WA
5.0
"Trying to ship a Burning Man art car halfway across the country can be difficult. It’s even harder when you only have 5 days’ notice. I found GolfCartShipping.com (run by Ship-A-Car) purely by chance after exhausting half a dozen other providers, but when Bob Moran picked up the phone I knew was talking to a professional. He recognized the tight schedule and budget we were working with, and he I could tell he enjoyed the uniqueness of our project. He told me he would see what he could find, and he set right to work. By the next morning, Bob had a driver and a quote that fit our budget and would get the car there just in time. But of course, it couldn’t be that simple. Nothing with Burning Man ever is. We had bought a trailer on the chance that we would have to deliver the car ourselves, and now we wanted to know if the trailer could be brought too? And, would it be possible to take the car all the way to Black Rock City, instead of just to Reno? Bob took these questions and curve $@!#% with great patience and skill. He juggled our phone calls with those of his vendor and figured out a plan that would work for everyone. We were so happy. Life was good. But, like a rockslide, my partner sent me a message that changed our plans entirely. The work that Bob and I put in was flushed away. The last phone call we shared I felt like I was kicking a puppy. Bob is without a doubt one of the best brokers, sales reps, and all-around human beings that I’ve worked with in a long, long time. I feel genuinely guilty that I had to cancel our plans and take business away from him. I happily offered to pay him, at least something, for his trouble, but he very calmly and kindly declined, and wished me all the best. This review is the smallest way I could thank him for his time, effort, and consideration. I hope, if you’re reading this, that you appreciate Bob’s character, and that you’ll consider giving him a call for your shipping needs."
Martin M. New York, NY
5.0
Thanks for all your great customer service and help! Thanks for answering all my questions. Thanks for your guidance (and patience). You are always pleasant and upbeat on the phone. I hope to refer people to you!
Kathy W. Temple City , CA
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