The Ship A Car Customer Experience

Ship A Car, Inc. is rated 4.4 stars on Google across more than 440 reviews, holds an A+ from the Better Business Bureau, and has been reviewed on ConsumerAffairs, Transport Reviews, Customer Lobby, My Moving Reviews and Yelp since we began arranging shipments in 2012. The reviews on this page are collected from those independent sites after delivery, shown with the customer’s first name and city as they published them, and we do not edit them.

Read a few before you book anywhere. The pattern in more than a thousand of them is consistent: customers write about the driver’s communication, the coordinator who answered the same day, pickups that happened inside the promised window, and a price that matched the quote. The complaints are real too, and they tend to be about a carrier running late on a long lane; we leave those up because a review page with only praise is not one worth reading.

If you want to check us yourself, search our name on Google, the BBB, or ConsumerAffairs, or ask your coordinator for a recent customer on your lane. What you will not find is a deposit taken before a carrier is assigned or a price that changes after booking; those two policies are where most of the five-star reviews below start.

Thousands of Happy Customers

The difference between ordinary and extraordinary is that little extra, and at Ship A Car we build our service around it. Every SAC transport representative holds our customers in the highest regard and puts them first, on every shipment.

To our customers: we may not always have the answer, but we will find it. We may not always have the time, but we will make it.

That commitment shows up as 4.4 stars on Google across more than 440 reviews, an A+ from the Better Business Bureau, and more than 1,100 verified reviews collected on this page from ConsumerAffairs, Transport Reviews and other independent sites. Those reviews, more than anything we could say about ourselves, are why individuals and businesses across the country trust SAC with their vehicles and freight.

Read what our customers say about their experience

5.0
Have to admit, I was nervous because I was the one that made the arrangements for my husband's 2003 Harley Davidson Heritage Softail Classic to be shipped from New Jersey to Florida. The bike just arrived, IN PERFECT SHAPE!!! So grateful to Lawrence who kept me calm. Such a good guy and a great company.
Janice S. Naples, FL
5.0
Lisa in CS helped us ship our daughters car to and from KS this year. She is reliable, friendly and follows up on everything. She is terrific!!!
Jenny M. Clovis, CA
5.0
It was a pleasurable and professional experience dealing with you. The car was picked up and arrived with no problems. I will definitely use you again if needed and definitely refer you to anyone I know in need of transport.
Wally N. Bristol, CT
5.0
Maria Frew was the assistant that helped me make arrangements to have my 1991 Chevrolet Corvette shipped from Oklahoma City, Oklahoma to my residence in Michigan. Maria was extremely helpful and what I enjoyed most was that she was responsive whether by text, telephone or email. I could always reach her and that was comforting to me. I would gladly work with her again, to have another car shipped. Joseph Thomas
Joseph T. Oklahoma City, OK
4.0
We were shipping our 1965 Corvette and wanted a covered carrier. Maria Frew was very professional and polite. She returned our calls as soon as she could. Shipacar had the best rates for what we needed. We would use them again.
Patricia F. Inman, SC
5.0
My experience with Ship A Car Inc and especially Pepper was tremendous. Pepper explained everything in detail, followed up as she stated she would, checked in and kept me updated on where the driver was throughout the transport process. Pepper thank you for a quality experience.
Jeff P. Colorado Springs, CO
5.0
I would like to commend you on one of your employees Harry. He was nothing but professional with me and walked me through every step of the transportation of the two bikes from Florida to Connecticut. Harry was warm and user friendly. I have nothing but great things to say about my experience with your company. I have told my other friends if they need a bike or a car shipped ship a car is the company you should call. Thanks again.
Ken R. Orlando , FL
5.0
I’m not a big social media person, but the golf cart got delivered that same day. Guess my cart was too tall to fit the trailer, so the repair shop took the top off and shipped it strapped down to the cart. My son and I were able to reinstall the top and all is well. Thanks Tim Lehman
Tim Lehman L. Laguna Hills , CA
5.0
I am very pleased with my decision to use Ship A Car Inc. to ship my daughter's Honda Civic from California to North Carolina. I specifically dealt with Pepper Long. Pepper was very detailed and kept in touch with me, as well as the driver, through the entire process and would let me know how everything was going. Thank you, Pepper, for such a smooth transaction.
Michelle W. Apple Valley, CA
5.0
I needed my Dad's '86 TBird brought from Odessa to Dallas so I can restore her to her original beauty. My Dad is gone now and he loved this car. I cried to Pepper about my situation. She is wonderful! Thank you, for bringing the Golden Eagle home!
Mary S. Addison, TX
5.0
They hauled my very expensive V8 chopper from OK to Clearwater, FL. Took care or it like it was a baby. Pedro the driver was amazing and Pepper the dispatcher was all over it from before they pick it up to the delivery. She was a life saver.
Don C. Clearwater , FL
5.0
I give this company a favorable review. Received good customer service and prompt resolution with competitive pricing. I recommend this company for auto transport service.
Carter M. Manhattan , KS
5.0
You have a wonderful employee at Ship a Car. Lawrence Knapp. He has made my shipping of autos here in Colorado very enjoyable. He always makes sure I am up to date on all my shipping needs. He is a great person and understands very well what his customers needs are. I will only use Lawrence with Ship a Car for my shipping of autos to me in Colorado. Knowing his job makes my job very easy. Thank You Lawrence Knapp and Ship a Car.
Greg G. Pueblo, CO
5.0
Ship-a -car and especially Pepper in Customer Service were great from the first phone call all the way to the on- time, safe delivery of my car.
Dave G. Northampton, MA
5.0
My car arrived within 4 days of pick-up. I was surprised because of bad weather that was happening bringing rain and ice. The driver was an interesting fellow who drives a 2 car carrier. We were able to talk to him for a few minutes and learned that his home is in New Mexico. He took great care unloading mine and another gentlemen's vehicle both going to the base. For future reference on delivering or picking up any vehicle from Minot. There is a church about one mile north of the main gate. It's perfect for loading and unloading vehicles. My Hyundai arrived in the same condition that I left it, dirty. But none the worse for wear. I was disappointed though, that it took 11 days to be picked up and the fee was re-nogotiated. My suggestion for a growing company is to find more carriers that will except credit card payments. Thank you for working so hard to be a part of the BBB and having a good website it was what persuaded me to choose you over other carriers. My family has asked for your number and I will be happy to give it. Ship a car Inc was informative, allowed the use of a credit card, hired a good driver, my vehicle arrived safe and within a week of pick-up, you are given the carrier's number to communicate drop off day and time, once the day of pick-up was finally arranged the pick up happened in a timely manner. Have a great day!
Julie S. Minot, ND
5.0
Pepper is great, helpful, professional, and thurough. Best shipping service I've used and I work for a dealer so we've used a bunch!
Kyle S. Willard , OH
5.0
I worked w/Danny to have my Acura TSX shipped from Nashville to my daughter in Seattle. He assured me that the car would arrive in 6-10 days....well my expectations were exceeded as car arrived in 2 days w/door-to-door service & 2 reliable drivers! I was so pleased to learn the car was in mint shape as well. Another company called & tried to lure me away--(other companies have access to data bases) so beware. Would definitely use again.
Lori C. Nashville , TN
5.0
The entire experience with Ship a car inc was incredible. Starting with Pepper who was super nice and followed up constantly. She made me feel comfortable that my car was in good hands and it was. Doug the truck driver was fantastic as well. He even delivered my car early! Overall it was a great experience and I would definitely recommend them to anyone.
Kathryn D. Tallahassee, FL
5.0
Pepper Long stayed in contact with us throughout the process. Our car was picked up within the time frame committed to and was delivered on time and without any damage. All parties involved were professional and courteous. We would use this service again if we needed to transport another vehicle.
Pat N. San Diego, CA
5.0
Very happy with "ship a car"! Things went very smooth thanks to the great customer service by Lawrence knapp! Would definetely recommend to family and friends.
Jeff J. Longmont, CO
5.0
Called several different transport companies. This was the most professional, friendly and attentive of them all. Yvonne Bowrosen kept her word on everything except delivery timeline. She said 4 days and it was delivered in. You can't ask for better service and won't find it. Best price and great service all around. The driver was outstanding and took care of my new Honda Trike like it was his own. Thanks Yvonne and Kevin for making this a no brainer!!
Cary P. Milford, OH
5.0
Lawrence knapp was very professional and helpful got my bike to location quickly and efficiently pleasure to do business thanks again.
Richard D. Monroe, CT
5.0
Harry, The car arrived today. Everything is great. I always say there is a reason things happen the way they do. Hazelwood is a professional hauler. They have the trucks to get the job done and they're courteous, professional, and extremely friendly. They make you want to do business with them. I'm glad they're the ones who brought the car here. I would recommend them to anyone and I recommend you put them at the top of your list.
Cathy B. Norman , OK
5.0
I booked vehicle transport with Ship A car Inc, twice in the past month. The first, the seller cancelled the sale the day that the hauler was scheduled for pick up. YIKES! Contacted Lisa from Ship A Car and she handled everything. I found another BMW K75 for sale, bought it..., and the first call that I made was to Lisa from Ship A Car. Once again, Lisa and Ship A Car Inc. handled everything exceptionally well. Vehicle pick-up and delivery by a company specializing in motorcycle transport. The vehicle arrived earlier than expected (2 days instead of 4) and in perfect condition. Lisa was great at communicating via email and phone (even for a customer that doesn't have an umbilical to his phone.) Would use them again..., in a second!
Rick L. Kyle, TX
5.0
My car was delivered Saturday afternoon. Nice driver and seamless transport. Thanks Chad for a job well done. I would highly recommend you and your company to any customer.
Don W. Highland Park, IL
5.0
I transported my 1968 mustang from Texas to Florida with Ship a Car Inc. I was very pleased with their service, professionalism, and timeliness. Their specialist (Maria) worked with both the the shipper and I and made sure we were both contacted for updates throughout. I was very pleased with the price she gave me and the speed that the transactions took place. The driver showed up to the sellers house by the next morning and it was in Florida by the end of the week. I would definitely recommend this company if you needed to ship a car in the future.
Clint D. Umatilla, FL
5.0
Thank you for all your assistance in securing transport. Willie was excellent! Clean, professional, communicated effectively, and was on time. I will certainly use your service again and recommend you.
John L. Worthington, OH
5.0
I took delivery on Saturday and everything went smoothly. Thank you very much for your follow up. I’ll be sure to recommend your company to anyone I know looking to ship a car, or snowcat!
Eric S. Greenville, ME
5.0
Got the bike Friday, everything great, just wanted to say thank you and I'll call you with any new business in the future, can't thank you enough Fernanda.
Mark L. Enfield, CT
5.0
I have shipped several cars over thr years but in particular Ms Yvonne Bowrosen has been spectacular! I needed a 1930 Model A brought to me and she arranged almost immediate pick up and delivery was right on with excellent communication from both Ms Bowrosen and the driver. Since things went so well, I decided to specifically contact her for enclosed shipping of a special viper and again she found a driver and had the car to me in days. Again, communication was super and the cost in both cases was less than other quotes. I cannot recommend ship a car and in particular Ms Bowrosen more. I will definitely call her again in the future.
George M. Amarillo , TX
« PreviousPage 18 of 20Next »
All Alaska & Hawaii Classic Cars Heavy Haul Industry News Luxury Cars Military Specialty Transport Tips-Tricks Useful
This website uses cookies to ensure you get the best experience. Learn More.