Expert Guide: Essential Questions to Ask Your Car Shipping Company

When it comes to shipping your car from one place to another, hiring an experienced and reliable shipping company is crucial. However, not all shipping companies are equal, and it’s important to ensure that the one you choose is competent enough to handle the task. In this article, we will discuss the best questions to ask your shipping company before entrusting them with your vehicle, ensuring a smooth and satisfactory shipping experience.

Expert Guide: Essential Questions to Ask Your Car Shipping Company

1. Are You Licensed and Registered?

Confirm whether the shipping company is registered with the Department of Transportation (DOT) and holds the necessary licenses to operate legally. It is essential to ensure that they comply with all regulations and requirements to provide a legitimate and trustworthy service.

2. Why Should I Ship My Vehicle With Your Company?

Inquire about the company’s expertise and experience in transporting vehicles, as well as their reputation with previous customers. Look for a shipping company that excels in the specific aspects that matter to you, such as safety, timeliness, or customer service.

3. How Do You Calculate Your Rates?

3. How Do You Calculate Your Rates?

Understanding how the shipping company calculates their rates is essential for budgeting purposes. Most companies calculate costs based on mileage, carrier type, and shipping options. A reputable company will be transparent about their rate calculation process, ensuring you receive fair value for your investment.

4. Will My Vehicle Be Protected and Insured?

Ask about the measures the company takes to protect your vehicle during transit and the insurance coverage they provide in case of unforeseen damage. Clarify the details of the protection and insurance terms to avoid any complications in the event of a claim. Knowing the extent of coverage will give you peace of mind during the shipping process.

5. How Do I Prepare My Vehicle for Shipping?

Different companies may have specific requirements and policies regarding vehicle preparation. For example, they may prohibit personal items in the car, request disabling of security systems, or ask for a specific fuel level. Inquiring about the preparation procedure ensures compliance and prevents potential issues with insurance coverage. They may also provide guidelines on how to secure loose parts or accessories to prevent damage during transport.

6. What Are the Required Documents and Information?

6. What Are the Required Documents and Information?

Ensure a smooth shipping process by asking about the necessary documentation for transporting your vehicle. Each company may have different requirements, so knowing in advance allows you to gather the required documents in a timely manner. Common documents include the vehicle’s registration, proof of ownership, and insurance information.

7. Do You Ship Non-Running Vehicles?

If you need to transport a non-running vehicle, ask the company if they have the necessary equipment and expertise to handle such vehicles. Some companies specialize in shipping non-running vehicles, while others may only transport running vehicles. This question helps you find a suitable solution and avoid unnecessary stress. They may have specialized equipment or loading techniques to handle non-running vehicles safely.

8. What Pick-up and Delivery Options are Available?

8. What Pick-up and Delivery Options are Available?

Inquire about the available pick-up and delivery options, such as door-to-door or terminal-to-terminal service. Understanding the advantages and disadvantages of each option, including pricing and convenience, will assist you in making an informed decision. Door-to-door service provides convenience, while terminal-to-terminal service may be more cost-effective.

9. Do I Need to Be Present During Pick-up and Delivery?

Clarify whether your presence is required during both pick-up and delivery, or if someone else can handle the process on your behalf. This question is particularly important if you are unable to be present due to other commitments. Ensure you know the requirements for paperwork, payments, and insurance-related matters. Some companies may allow a trusted representative to handle the logistics if you are unable to be present.

10. What is Your Track Record for On-Time Delivery?

Inquire about the company’s track record for delivering vehicles on time. Prompt and reliable delivery is crucial, especially if you have specific time constraints or deadlines. A reputable shipping company should be able to provide you with statistics or references that demonstrate their commitment to timely delivery.

Why is Ship A Car, Inc. the Most Qualified Car Shipping Company for the Task at Hand?


A reliable and trustworthy shipping company should be able to provide clear answers to the questions mentioned above, demonstrating their knowledge and expertise in the industry. Thoroughly understanding the shipping process and the capabilities of the company will give you peace of mind and ensure a successful car shipping experience.

At Ship A Car, Inc., we prioritize transparent shipping processes to keep our customers informed and at ease throughout the transportation journey. Our experienced team is ready to address all your inquiries and provide reliable car shipping services. Feel free to contact us at (866) 821-4555 with any questions or to book our services.