Vermont to New Mexico Car Shipping

The team is simply amazing! They are exceptionally professional, and trustworthy and operate at a very fast pace to ensure everything is confirmed in a timely manner. No task is ever too much for them and I would have been lost without their constant help and support all of last year. I recommend them to all of my friends and family. Thank you as always! Keep up the good job!

Pepper is great, helpful, professional, and thurough. Best shipping service I've used and I work for a dealer so we've used a bunch!

I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!

My agent was Doug and he was professional, courteous, and as truthful as he could be. He kept me informed every step of the way and was very cooperative. As our circumstances change, I made him aware and he changed things up as we were going. I was shipping my deceased husband's car to our daughter. Things had to line up before I could ship that car and I explained that to Doug at the outset. He worked with me.   I live in a rural area with narrow streets. He said, “I'm gonna put the car up for some driver with the explanation of the circumstances. We will make that driver aware. And we'll go from there.” Somebody accepted the car within 24 hours and I was totally shocked. Doug explained everything to the driver and the driver said he could handle it. When I made contact with the driver and I re-explained to him, he said, “I committed to picking this car up so that you would not have to walk, you would not have to meet me anywhere. You wouldn't have to leave your home. This car is literally going door to door.” The morning that he was coming to pick up the car, the driver called me and notified me that he was in the area. I knew exactly where he was. I again said to him, “Maybe you should just stop on the larger street or the wider street, and give me a call. And then reassess whether or not you can get down into my narrow road to pick up the car.” I heard that driver before I saw him. He got down out of his big truck and said he couldn't turn around. But I was told not to worry as this was the commitment he made. We looked over the car and he took pictures of my vehicle. He loaded the 2006 Sonata on the back of his truck and it was ready to go. He gave me an approximate delivery date to my daughter. But his plan changed. The driver did not call to tell me but that was perfectly all right. My daughter was looking forward to the weekend and when she reached him, he told her he would have the car there on Monday morning, which he did. I just wished that I had known it wasn't going to get there then I wouldn't have been so anxious that Saturday. But he didn't know. Other than that, the driver delivered and the car was in excellent condition when my daughter got it. The gentleman backed his big, old, long truck out of this narrow street. I was impressed because nobody else did. I am grateful to Ship A Car.

I had a seamless first-time vehicle transport experience with Ship A Car, inc. I know that is largely because of Bob M., the coordinator who helped me. Personable, patient, professional, always willing to answer further questions, he gave me excellent customer service and I greatly appreciate it! I was so nervous and dreading getting started but Bob put me at ease and I quickly gained great confidence in the company because of his easy and knowledgeable communication. In addition, the driver dispatched to move my car from Los Angeles To St Petersburg, Florida was punctual, called when he was supposed to, prior to pickup/delivery, and made great time completing the transport. He picked up Monday around 2 pm and delivered at 9 am on that Friday. I have nothing but praise for Ship A Car, Inc. and enthusiastically recommend them!

I received top notch service from Bob Moran arranging transport of a car from Austin, TX to Lubbock, TX. The logistics were arranged during the Covid 19 Crisis and Ship A Car did an outstanding job. I highly recommend using Ship A Car.

Ship A Car Inc was nothing less than friendly, courteous and professional. From the first person I spoke to at Ship A Car right along to the dispatcher and the driver. No question I would use them again and refer them to friends and family.

Jon Rodriquez was very professional and totally met my expectation of five stars. He was responsive, clear and a comfort to work with. However the delivery driver is the reason for my low evaluation for total experience. The delivery driver was rude, disrespectful and very negative.

RECENTLY HAD THE OPPORTUNITY WORK WITH BOB MORAN WITH REGARD TO HAVING MY VEHICLE PICKED UP AND TRANSPORTED TO AN AUCTION IN NEBRASKA AND I COULDN"T HAVE HAD BETTER SERVICE THAN WHAT BOB PROVIDED ME. HE WAS VERY PROFESSIONAL AND KEPT ME INFORMED ALL THE WAY THROUGH THE OPERATION AND IF HE SAID HE WOULD CALL YOU; HE DID. I WOULD HIGHLY RECOMMEND USING YOUR COMPANY IN THE FUTURE. WILLIAM LINDBLOM

From sales to customer service, Ship a Car was upfront and provided details every step of the way. Would certainly use again if the need arose.

Justin quoted me a price of $1,050. He then called me back and told me he had a driver who could bring the car up a day early for an extra $50. Well, Justin cheated me out of the $50. The driver knew nothing about coming up a day early and he arrived on Tuesday. Justin told me he would arrive Sunday or Monday. Don't use Justin. He will stick it to you in a very unpleasant manner.

Everything went great and it was an unusual move, a farm tractor with a mower attached to the rear. Their rep, Larry Farber was great, kept me advised during the whole move.