The Ship A Car Customer Experience

Service quality is the first priority at Ship A Car, and it shows in what customers write after delivery. Below you will find real, verified reviews collected from independent sites like BBB, Google and Transport Reviews. Read a few before you book anywhere; it is the fastest way to know who you are trusting with your vehicle.

Thousands of Happy Customers

The difference between ordinary and extraordinary is that little extra, and at Ship A Car we build our service around it. Every SAC transport representative holds our customers in the highest regard and puts them first, on every shipment.

To our customers: we may not always have the answer, but we will find it. We may not always have the time, but we will make it.

That commitment shows up in 5-star reviews across the major review sites, including BBB, Google, Transport Reviews and ConsumerAffairs. Those reviews, more than anything we could say about ourselves, are why individuals and businesses across the country trust SAC with their vehicles and freight.

Read what our customers say about their experience

5.0
I can honestly say, this company is the best!. I called on a Thursday morning, no later than 15 minutes they called me back telling me someone will be there on Friday morning and they were there ot pick up my car. The delivery was supposed to be on the following Monday. They actually showed up a day earlier. I used another company before, it literally took 2 weeks. I highly recommend this company. Highly! I never do reviews, ever! I had to this time.
Michelle T. Toledo, OH
5.0
Riding my motorcycle cross-country from Florida, up to Jasper Canada, and down to California put a hurting on my hands. I was looking to cut out the San Francisco section of our trip and have the bike shipped to Carson City NV. I needed the bike there in two weeks; by the end of September. Two major shippers said they could not get the bike there until October. Then I had the good fortune of connecting with Ship a Car Inc. Steve Goodman handled my request and said they could do it. I was a bit nervous as Steve took a couple days to arrange transport and call me. But he came through and got the bike transported quicker than I would have expected. Since we were already in San Francisco, I called the shop in Eureka CA where I had left the bike for pick-up. As Steve had said, the bike was transported in an enclosed truck. The shop told me the driver was very professional and took a long time to make sure my bike was loaded and secured properly. I then called the shop in Carson City where the bike was to be delivered. They told me the bike was already there, that the driver had taken great care with my bike, and that he seemed very professional. This was a very difficult time-frame to deal with. This was not a pre-scheduled transportation issue. It was a last-minute decision on my part. The location of the pick-up shop in Eureka CA was only an every two-week area for the two other shippers I had tried. Steve Goodman and Ship a Car Inc came through. They saved our vacation and I am grateful, extremely grateful for the professionalism displayed. I would use their service again… in a heartbeat.
David G. Fort White, FL
5.0
The car for my son Aaron was delivered. The transporter "Mike" was very nice and our experience with the company was great. You promised and delivered. I wanted to personally thank you for following through on your promise and most importantly for keeping in touch. As you are aware my experience with Roadrunner's service and follow up was horrific. On a scale of 1-10 (with 10 being excellent) I would rate my experience with you and your team a 10 ( the exact opposite of Roadrunner). Please feel free to forward this to whomever so that my comments are shared accordingly. Thanks again.
Shelly S. Hartford, WI
5.0
Our shipment of the 2010 Prius went flawlessly. Your pickup was as scheduled and the delivery in Virginia was also trouble free. Thanks for your professional service for the entire movement of our beloved vehicle. We watched the loading in Reno and my son was on hand in Virginia for the unloading and flawless delivery. Thank you again.
Richard M. Reno, NV
5.0
I recently purchased a 1942 Ford Deluxe Convertible, I needed someone to transport from Idaho to Upstate NY. My son came up with Ship A Car Auto Transportation from the Hemmings Motor News Magazine. Joseph Gorfien an employee took care of my car and arranged for trucking plus answered all my questions and calmed any apprehensions I had. The car arrived a day early in excellent condition. I would highly reccomend Ship A Car and Joseph Gorfien to anyone needing this type of service.
James K. Springfield Center, NY
5.0
We found out about Ship A Car online and working with them has been very easy. We needed a large piece of farm equipment shipped out of Alabama and wanted to get it done at a good price as well. Ship A Car provided us with a really good rate and excellent customer service. They provided a timetable for the process and pretty much stuck to the schedule. Everything went very smoothly and we would be happy to work with them again in the future.
James W. Mooresville, AL
5.0
I wanted to take the time to say that my expectations were exceeded with your car transport company and your service. You kept me well informed and answered my questions so quickly. It was such a nice experience to deal with you. When I think I called on Monday, you assigned a carrier the same day, the next day Tuesday I met Mihai to deliver the car (he couldn’t have been nicer), the next day Wednesday, Mihai delivered the car to my son. It was amazingly easy. I wish I had found you and your company sooner. Last week dealing with the other transport company was a nightmare. Please know that you are appreciated and pass on my rave review to Mihai. He did a great job getting the car there in just a day and a half and in a enclosed trailer no less.
Sue S. Perry , MI
4.0
It was our first time working with Ship A Car INC a couple months back and everything went very smoothly. From the time that we first contacted them to the final delivery, they provided us with great customer service and communicated with us very well throughout the whole the process. There were no issues and if I had any questions they make it very easy to contact them. I would definitely use their services again if anything came up and would highly recommend them.
Jose G. Stockton, CA
5.0
The bike arrived last night. The driver was a good dude... personable and kind. The bike was delivered in perfect shape, great work. Thanks for the outstanding service and 'hand-holding', well done! I'll certainly recommend your services to any and all that ask. Thank you again.
Mike S. Eden Prairie, MN
5.0
Ship A Car INC transferred a car for me from Texas to Michigan. I am in the repo business and they really hooked me up with this shipment. Quick delivery, friendly service and I didn't have to deal with a lot of checking and re-checking. The driver delivered as they said they would.
Nina E. Jackson , MI
5.0
My van made it here in one piece thank you so much for all your help. The carrier was very helpful and friendly. One happy customer!
Janette N. Meridian, ID
5.0
The car arrived today and I could not be happier with the shipping service (Sema Logistics). They were always there to answer my questions on the phone and the driver was the best. Very efficient, friendly and professional. I am having another car shipped sometime in June and I will definitely be using your services again ! I have used other companies before and yours is the best of all !
Neal R. Westlake Village, CA
5.0
Never thought about using such a service, however I must tell you that it was as simply as 1,2,3. Great communication, reasonable price and friendly and knowledgeable staff. If you need a transport service I highly recommend "Ship A Car Inc." !!! Thank you !!!
Stephen D. Marion, IN
5.0
I can not speak more highly of the assistance Joseph G. provided me throughout this process to date. When I first worked with Joseph on this shipment, he told me that if I needed anything during the shipment stage, to let him know. And he was true to his words! When I had to change the person who was going to drop my car off at the shipping port, he immediately contacted Matson to make that change. On the day of the drop off, an issue came up regarding the acceptance of my vehicle at the port, so I called Joseph to see if he could assist. He immediately attempted to get in touch with me to see how he could assist. When I didn't pick up his call, he right away contacted the person I had told him was going to drop the car off at Matson to find out the problem. I then called Joe back, and discussed the problem with him. After a discussion, he gave me pointers to resolve the issue, and requested that I contact him about any subsequent next steps that he could assist with to ensure the car was accepted on that day, which was actually the final day to have my auto on the next ship. I am greatly impressed with the care and concern that Joseph displayed with my situation. He had a definite "can do" attitude, and was ready to jump in head first in order to help me in any way he could to make sure the shipment was a success. To add importance is that I am attempting to have my car shipped from Honolulu to California while I am trying to manage this as I currently am located in Dallas. Having Joseph as my wing man and a concerned and very responsive primary contact point is invaluable, since this is such a long distance transaction for me. If Joseph is a true representative of Ship A Car and the character of their associates, Ship A Car and Joseph deserve 5 Stars and beyond. Needless to say, I am a very satisfied customer.
Rod S. Honolulu, HI
5.0
My bike is here in one piece and no damage and it happened much faster than anyone else could get it here for me, so I’m very pleased. Thank you for everything.
Joyce B. Clarksville, TN
5.0
I’m so pleased with how everything was handled. Lawrence with Ship a Car, Inc. was very friendly and professional when handling our vehicle. Our situation was probably out of the ordinary for him between how things were being paid and where the vehicle was being shipped from, but through it all, Lawrence was able to manage our entire account with ease and patience. And to top it off, the vehicle got to us a day earlier than expected! Thank you so much again for helping us get our truck to us from Hawaii!
Ashley M. Lawai, HI
5.0
I was having a car shipped from Houston to Tennessee and I had many concerns about this adventure. However, after speaking with Lawrence and then him walking me through every step. I had the best experience possible. He did everything that he said that he would and went over and beyond my expectations. The driver Leon was just as good and provided peace of mind all the way. I schedule my car to be picked up on a Monday.. when I actually made the final call to Lawrence.. he stated "how about if I try to get a driver to pick up on Saturday"? I said yes of course, short story Lawrence called back with a pick-up date on Saturday and delivery on Monday. Then Leon called and asked if a Sunday delivery would be okay?? Wow, I could not have asked for anything better than this experience. Yes, I would use this company again without a doubt.
Joyce B. Clarksville, TN
5.0
Hey Smith, I received my car about an hour ago. The fastest service I have ever received from any car shipping business. The driver was so courteous and nice. We talked as if we knew each other. Not to mention how nice, helpful, and courteous you were as well.. thank you sooo much!
Dominique P. New Orleans, LA
5.0
i have worked for moving company for 18 + years and its very hard to find a reliable auto transport company . Justen has been great and always available to answer any questions. truly the best company.
Maribel V. Anaheim , CA
5.0
I very early write reviews but this company deserving of my time to sit down and write one. I contacted Bob Moran after being left high and dry by another company. We were leaving in 3 days to relocate my son. He was going to be heading to New York shortly after relocating him so we were in a time crunch to have the car arrive before he was to leave. Bob worked tirelessly to find us a driver. It came down to an hour before my husband was going to make the 16 hour drive while we left for the airport and we received a call. IT WAS BOB and he had a driver. I have never had someone work so hard to make it work. He owed us nothing as I came to him late in the game but he didn't let me down. I feel like company works differently then most out there. This is a hard industry to trust. I give them 5 STARS!
Michelle K. Winter Park, FL
5.0
Had never shipped a car in the past. Transport coordinator, Bob Moran, was more than patient answering my numerous questions. Entire experience went smoothly and exactly as planned.
Lona D. Northville, NY
5.0
Excellent service. Shout out to Bob Moran for being especially attentive and helpful throughout the transport of my vehicle. Everything worked out perfectly and my car arrived in excellent condition and promptly as scheduled. Definitely recommend this company for your vehicle transport.
Bruno P. Doral, FL
5.0
I called Ship a car to get a quote on a car transport, I got forwarded quickly to Bob who was able to answer all my questions and was extremely helpful with the entire process. He promised me a ship date and arrival date and he was spot on no issues. Car got delivered perfectly and professionally. He called me during transport to update me and a couple times after to follow up with everything. Will definitely use them again in the future and will let anyone else know about this service if they need it.
Rami H. Hicksville, NY
5.0
I shipped my Car from Las Vegas to Detroit, Sam handled the project without any problems. Highly recommend Sam Ladin and his shipping company. Price was fair and service driver was great.
Michael C. Las Vegas, NV
5.0
Contacted Ship-A-Car in early May 2018 and spoke with Steve Goodman. He answered almost all of my questions immediately about shipping my new BMW to east coast. Those he couldn't answer he got back to me in less than a day with all the information I needed. A few weeks later my car was at the port on Maui and in less than one month it was safely sitting in my garage in North Carolina and in the exact same, excellent condition. I will ship other cars in the future and I will use Ship-A-Car and Steve.
Martin K. Paia, HI
5.0
I wanted to share with you the exceptional service I received from Jeremy Wiles on a recent car shipment. While in Florida earlier this month for some surgery our daughter was having in West Palm Beach, we found a used vehicle we purchased for her there, but needed to figure out how we would get it back to Ohio. Having never utilized a car shipping service before, I Googled “car shippers” and Ship a Car, Inc. was one of the companies I contacted. I spoke with Jeremy who was extremely helpful in helping me understand the process, and easing any fears we had about utilizing car shipping services. Although I talked to several other brokers, I told my wife that I felt most comfortable with Jeremy. I called him back and he was extremely helpful again in walking me through the process. Jeremy stayed in touch with me as a shipper was located, and then was available to answer any questions I had through vehicle pick-up from the dealership. Our car arrived on Saturday through Prestige Auto Carriers, on-time, and in fine condition. As a first time user of this kind of service, I just wanted to let you know of the excellent customer service Jeremy provided to me. I am a firm believer that when someone provides exceptional customer service, you let them, and their bosses know, which is the purpose of this e-mail. Jeremy is truly an asset to your organization.
Kevin F. Powell, OH
5.0
Thanks Ms. Wood!!!! You were a God sent for me today! I had no inkling how will I be able to move the car from this dealership on a few hour notice. You not only made that happen for me, you also stayed with me all thru the time, providing me continual feedback, reassurances and explanations of the process. I wish you could be cloned and then there won’t be any aggravated customer left in this world. God bless you for what you do. Thank you again from the bottom of my heart.
Vineesh B. Livingston , NJ
5.0
These people were up front about the price from the beginning. Alot of companies underpriced them but turned out to be a scam . I came back to SHIP A CAR INC and they were able to recover my shipping order and have it dispatched promptly and without incident. Would recommend 100%!!
Tabitha S. Peoria, IL
5.0
You guys should double Janet's wages. She was amazing, and the results are perfection. Waited weeks for dealership to ship my car, and she got in on it's way the same day I called. It was much less than other quotes I received too. Thank you!
Derrick M. Foxcroft Foxcroft, ME
5.0
I had to ship my car from Knoxville, TN to Brunswick ME. I deal with this company and what I can tell you is that they are very professional. I got my car more quickly than I expected. I strongly recommend you to rely on them when you have to ship your car . You will be satisfied.
Gerard K. Knoxville, TN
« PreviousPage 19 of 20Next »
All Alaska & Hawaii Classic Cars Heavy Haul Industry News Luxury Cars Military Specialty Transport Tips-Tricks Useful
This website uses cookies to ensure you get the best experience. Learn More.