Ohio to New York Car Shipping

Never called to let us know pick up time would be pushed back. Never called night before when they said they would to let us know the pickup time. We are waiting to hear from them, flying out tomorrow morning, and can’t get a single response from anyone. Horrible service.

I was referred to Ship A Car from the moving company because I decided I didn't want to pull my Escort myself behind my truck. I made the right choice because the cost was more than reasonable and I didn't have to deal with the aggravation. The transport coordinator, Danny, was a great rep for the company. He helped me work around my schedule and responded to changes in my plans easily. The delivery guys, Sander and Val, kept me up-to-date on their timing and location throughout the transport. A very professional team. I will happily recommend to my friends and family and I would highly recommend to anyone else. Seriously, they know what customer service means.

Tom is my contact over at Ship A Car Inc. He is very attentive, and if I need something, I just call him up and he gets back to me immediately. I'm a used car dealer, and I buy cars from all over. I've been using Ship A Car for over a year now and they've done a good job.

My interaction with Joseph from Ship A Car was a pleasant one. He did not push me to just go with him. I checked around and did find cheaper companies, but chose Joe for his openess and honesty with me. I would recommend Ship A Car to anyone I know who is in need of a transport company.

Paid $900 + to have my car shipped from Colorado to South Carolina. Helped the driver load my car onto a flat bed on 6/23/16, armed my alarm, and filled out paperwork, and paid the requested cash amount. The Car was to be delivered at my mother-in laws house on 6/25/16. The Driver stated that this would not be an issue. I told him that it wasn't a huge deal if it took another day or so. The 25th came around so I text and called the driver and asked him to please arrange a time with my mother-in law so she will be home to receive the car. He said that he would right away, she never received any call. The next day I called again to no response, so I called shipacar and had no response from them. Finally received a call telling me that the driver broke his leg and his boss would be delivering the car, still no exact date or time. A Couple of days go by and the car finally shows up at her house with not the original driver, not the boss, but a part time college kid. This was the early afternoon on 6/28/16, Three Days Late. The driver and the company didn't know that I have a gps system built into my alarm. My car basically stayed parked at the guys home for two days. So the late delivery isn't even the worst part about this who process. Keep in mind that we are driving across the country this whole time. We finally arrive in SC on 6/30/16. Checked out my car and everything looked ok. Went for a drive to go say hello to my parents and on my way there was some sort of smell in my car. Was tired that night so didn't pay much attention to it. The next morning I decide to check out my car a little further and in the rear door panel inside a plastic truck stop bag was one opened and drank Fosters Beer Can and one Full Can. So that is why my car smelled like crap, it was from an open beer can. I am absolutely livid at this point because not only did someone unlock my car when they had no need to enter my car, someone was drinking in my car. Who knows what else they did in my car? I call ship a car and tell them what has happened and they were astounded. They call the company that "They Hired" and ask their side. I then get a call from the company telling me that it was my beer or I let someone drive my car and they left it in there. I explain to him that no one has every borrowed my car and I certainly don't drink fosters or have every known anyone that does, or shops at a pilot truck stop. We go back and forth with the owner of the transport company and all he can say is that he is very sorry and he will fire the driver. I am pretty sure that they are related because when we said fosters beer he changed his tune. Anyway I see why they deal in cash because they are not willing to do any refund. No to Shipacar, I explain to them how if I were pulled over driving my car with that beer and open container in the car I would have probably lost my license. They were apologetic and said they will try to get money back from the transport company, which I thought this whole time was them. They got me in touch with a supervisor who only offered to refund me $100.00. After we paid them $300+ , I asked that if they can't return the money that the driver received the next best thing would to do the honorable thing and refund all the money they got on their end. They were absolutely unwilling to make things right and just eat it on their side of the deal. In the end I would say forgo hiring a middle man like this because they pretty much sell your transport to any looser that they have in their system. Just go and find a transport company that actually ships your car and save some money.

The rep was very helpful. Pickup was Clarkston, Michigan on a Wednesday and the car wasn’t delivered until the following Saturday. It was in the email, very clear, that it would probably be delivered on that Friday, 10 days later. I thought it would come on a Monday or Tuesday. But when I looked at the email, it clearly said Friday. It ended up showing up on Saturday, which was fine. I was out of state, traveling for work. So, I didn’t need the vehicle, but I just had to schedule my friend to be there. Thankfully, she’s a very good friend. I saw the car on Monday. It was very dirty but that’s expected. It was dirty when it left, but it was way dirty. But it was in the same shape as it was when I left it with my sister for it to be picked up. I already recommended Ship A Car, Inc. to a coworker.

My car was delivered Saturday afternoon. Nice driver and seamless transport. Thanks Chad for a job well done. I would highly recommend you and your company to any customer.