New York to New Mexico Car Shipping

I can't say enough good things about this company and specifically Bob Moran. Bob has now helped me with shipping two of my family's vehicles (MI to CA in 2016 and CA to NY). The first time I worked with him he was saving me because another company never showed up. And today when I worked with him he helped me get our car to NY where my fiancé has just started his new job. I spoke to him for the first time about it this morning and we have the car getting picked up at my home tomorrow morning. He made me feel like family and made something (shipping your car across the country), that I consider being stressful, so simple and easy. I am beyond impressed with Bob's customer service and the work he does. Any time I hear that someone needs to ship a car I will be throwing Bob's information at them and maybe even offer to set it up for them because it was that pleasant of an experience. Thank you so much, Bob! Looking forward to working with you again in the future.

THANK YOU LISA FOR ALL YOUR HELP IN TRANSPORTING MY CAR IT WAS A VERY PLEASANT EXPERANCE. THANK YOU AGAIN.

The process was easy. The car was picked up locally in Seattle and delivered on time at a convenient location in Illinois. The truck our car was on was enclosed, so t really wasn?t even dirty when it arrived. The people we worked with were professional and polite.

Great job by ship a car and their rep. Bob Moran. First time user and I would definitely use them again.  

Ship a car Inc was an absolutely fantastic company to go through Lisa was my initial contact and she got me through this whole process after we done business with another company that turned out to be fraudulent Lisa got the situation turned around so that she could have a driver in Rochester New York the next day the drivers probably showed up within the one hour time frame that they promised they kept in contact with my daughter who was in Los Angeles waiting to receive the car they told her that they would be there at 6:30 7 days later and they were there promptly at 6:30 I would absolutely positively not hesitate to do business with this company again absolutely fantastic thank you so much.

I would not recommend any shipping company other than ship a car direct, reliable, honest, best price. John is the best person to deal with, I have shipped with them over 6 times and I would never use any other company.

I had my car shipped from De to FL with no problem. The driver was really nice, friendly and arrived on time. As soon as I landed my car was ready for me to pick up. Anytime I had a question it was easy to get in contact with them. I would definitely recommend them to anyone.

Dana was very professional and answered all of my questions and concerns. The car was picked up on the day promised and delivered on time. I would definitely recommend this company.

Car delivered this morning, great service, very pleased, driver communication and coordination fantastic.

If you decide to book with this company, definitely stay away from sales agent THEO BROWN. I explained clearly to the agent that my spouse's work would be providing the payment for the shipment and that under no circumstances should my card be charged without contacting me. I then received a call directly after my call, stating that my card was needing to be charged and I had to commit to a carrier immediately. After expressing that I wasn't feeling comfortable with the transaction (I also did not feel comfortable with the agent's bullying tone), I told agent Theo Brown that I would like to go ahead and cancel my reservation. The agent's overall unprofessionalism, rude tone (he kept interrupting me and wouldn't allow me to ask my questions), and poor communication skills made me skeptical to begin with. The agent told me in his exact words, "Man, you are stupid. You are an idiot." And then proceeded to hang up on me. Did I mention that prior to this he told me that he had enough customers and didn't need me? My recommendation... Stay Away. I found better quotes and superior service with Montway, which also has no hidden fees. Even though I didn't book with them, even Amerifreight and Ship a Car Direct had both better pricing and MUCH better agents. I write this review simply to help people avoid the horrible experience I had. There are WAY BETTER options out there!

I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!