New York to Maryland Car Shipping

I used this brokerage company to transport my car from NJ to Michigan, when I spoke to the original Sales Rep he told me that the vehicle would be transported on an 18 wheeler not on a Pickup truck towing a bed of 3 or 4 cars. That did not happen, then though the rest of the issue does not completely fall on their line of work they did nothing to help me out. The company that actually transported my car which Ship a car outsourced to did not initiate any communication at all. Throughout the process of delivery of my vehicle I was calling the shipper for time slots and changes in schedule. Never did the shipper call me to indicate a change in schedule. Then to add insult to injury due construction that was happening on my main street the shipper could not deliver the car to my house I had to walk a mile to go pick up my car, or I would have to drive 45 minutes away to pick up my car. Though the contract explicitly says the car would be delivered to my home. Again Ship A Car has nothing to do with this process, but in the end my contract is with Ship A Car, and when I complained about all these issues they did nothing to rectify the situation. The "Manager" asks me did the vehicle get delivered? I said yes, then that is all we promised. Such a piss poor way to handle the customer service end of things. Though most of the issues are the shippers my contract is with them and they deserved to be shunned for the way the handled the situation.

Cody did a great job getting me my Road King quickly. He was professional and attentive. My profession doesn't allow me to answer my phone so he provided me with his cell phone number so we could communicate via text. He kept in contact with me through the entire process and made sure I was satisfied. I would recommend him to anyone looking to ship anything. If I had to rate him between 1-10 I would give him an 11!! Way to go Cody!! Thank you for the exceptional service!!

Thank you, thank, thank you!! Darius was so great to work with. We had scheduled our car to be shipped and then called and asked if it could go sooner and he made it happen! He even called me back immediately when I had one of those panic moments! He was the best! Giraldo, our driver was also awesome. Called, was there to pick up the car, told us when it would arrive and it did! Thanks to all, I would definitely recommend you.

Had a great experience. Fernanda was very helpful and easy to communicate with. They picked up my 68 Camaro the very next day. And when it arrived it was just as promised. Thank you and I would most definitely recommend them to anyone needing a vehicle moved.

My agent was Doug and he was professional, courteous, and as truthful as he could be. He kept me informed every step of the way and was very cooperative. As our circumstances change, I made him aware and he changed things up as we were going. I was shipping my deceased husband's car to our daughter. Things had to line up before I could ship that car and I explained that to Doug at the outset. He worked with me.   I live in a rural area with narrow streets. He said, “I'm gonna put the car up for some driver with the explanation of the circumstances. We will make that driver aware. And we'll go from there.” Somebody accepted the car within 24 hours and I was totally shocked. Doug explained everything to the driver and the driver said he could handle it. When I made contact with the driver and I re-explained to him, he said, “I committed to picking this car up so that you would not have to walk, you would not have to meet me anywhere. You wouldn't have to leave your home. This car is literally going door to door.” The morning that he was coming to pick up the car, the driver called me and notified me that he was in the area. I knew exactly where he was. I again said to him, “Maybe you should just stop on the larger street or the wider street, and give me a call. And then reassess whether or not you can get down into my narrow road to pick up the car.” I heard that driver before I saw him. He got down out of his big truck and said he couldn't turn around. But I was told not to worry as this was the commitment he made. We looked over the car and he took pictures of my vehicle. He loaded the 2006 Sonata on the back of his truck and it was ready to go. He gave me an approximate delivery date to my daughter. But his plan changed. The driver did not call to tell me but that was perfectly all right. My daughter was looking forward to the weekend and when she reached him, he told her he would have the car there on Monday morning, which he did. I just wished that I had known it wasn't going to get there then I wouldn't have been so anxious that Saturday. But he didn't know. Other than that, the driver delivered and the car was in excellent condition when my daughter got it. The gentleman backed his big, old, long truck out of this narrow street. I was impressed because nobody else did. I am grateful to Ship A Car.

I had a classic VW Beetle shipped from California to New York. Danny (the representative from Ship A Car) was the BEST! He explained everything to me step by step. I had never shipped a car before and I called a bunch of different companies and was feeling leery. But Danny was patient, very kind, and trustworthy. He explained everything to me. He encouraged me to look up the company on the BBB website, which I did. After doing my research, I knew this was the company for me. If you need to ship a car, CALL DANNY! He's aces! My car arrived as scheduled and the price was fair. Thanks Dan - you're the best!

Had a great experience with Ship a Car. Steven was very helpful and answered all of my questions quickly and efficiently. Thank you so much for your great service, and having my car shipped looking just the way I left it.

Contacted Ship-A-Car in early May 2018 and spoke with Steve G. He answered almost all of my questions immediately about shipping my new BMW to east coast. Those he couldn't answer he got back to me in less than a day with all the information I needed. A few weeks later my car was at the port on Maui and in less than one month it was safely sitting in my garage in North Carolina and in the exact same, excellent condition. I will ship other cars in the future and I will use Ship-A-Car and Steve.

Since day 1 the communication, price, service has been perfect. This is the second time that I need this type of service and decide to use another company since my first experience was not easy. I give myself the opportunity to try SHIP A CAS, INC. and the pickup date and delivery date has been fulfill. Ask for Paul M. he will take care or your car and will keep you update on everything. I'm very pleased with the service and I'll recommended. A+

I must say I was amazed at the service I received from SHIP A CAR INC....especially their customer service rep J. Meigs.... a sure asset to this company. I was in a bind ..my car was not going anywhere and he made it happen for me. There was constant communication... and any time I had a question my calls and emails were returned. My car was picked up on time....delivered safely... and the person who brought the car out also did a wonderful job. Would highly recommend and use this company again.

I called up Ship A Car and they were very courteous on the phone. They were understanding that at my age, I'm not quick on the computer and on a whole bunch of things. But I knew what I wanted. They said they would find somebody. They said, "Give us a day." They came back and gave me a basic price. Then they came back and said, "We found somebody who will do it for $50 less. It's enclosed. Everything is perfect. We've had a lot of good feedback with them." So I gave them my credit card and they took their money. I also paid for the extra insurance because it was a specialty car.   Ship A Car reduced the amount that they would get in their pocket by $50 when carrier number one could not pick up the car timely and they had to go to carrier number two, which was the fellow I ended up with. It was perfect. The guys were personable and it was a nice experience. The only thing was that I didn't know when the driver was going to show up. They said, "We'll pick it up Friday or Tuesday or Wednesday or whatever." They couldn't give me a time. So the gentleman called me and said that they were stuck at the car dealership so instead of getting here at 10 in the morning, they were going to arrive at 2:00 or 3:00. He kept me posted along the way telling me when he was going to arrive. So it was a pleasant experience. When the driver pulled up, he had a Porsche in there, which he pulled out and then put my car in the middle because of the way it was going to be dropped off at the other location. They strapped it all down. He took pictures before it left. Then it was in Nebraska from Long Island in a couple of days. They said it could take anywhere from four to six days, but it only took two and a half days. I was very pleased. My son looked at the car when it arrived and it arrived just the way it left.