Nebraska to Kentucky Car Shipping

I am currently fighting with this company for my move to Washington from Michigan. TL;DR- DO NOT USE THEM, THEY ARE TRASH I booked my service in mid November for a 12/13 pickup and a 12/23 delivery. I worked with Zachary. All seemed well. He said the driver would reach out to me shortly. They didn’t. The week before pickup I started getting antsy, so I reached out to my pal, Zachary. No reply. I called him, no reply. Sent another email, nothing. I emailed the driver, nothing. Called the driver, nothing. Finally 12/13 rolls around and I have no confidence they’re coming at this point. I call Zachary again, nothing. Finally mid day on 12/13 he calls me and says my driver is running late. Should be here on 12/15, should still make it by 12/23. Gives me an updated number for my driver. I call it. Nothing. Finally end of day 12/13 the driver texts me asking for photos of my truck. Then proceeds to tell me it absolutely will not fit in his enclosed trailer and that he can’t come. I call Zachary, nothing. He finally emails me back and says we’ll find another truck. I email him on 12/14 asking for an update. Nothing. I send ship a car inc a message on FB, nothing. I tweet @ them. Nothing. I use their website messager, nothing. It’s now 12/15, another 2 emails and 2 phone calls to my dearest friend, Zachary who promptly ignored them. I have absolutely no faith that they will ever get my car shipped and now just hope they will return my $300 deposit, but I am doubtful. SAVE YOUR TIME, SAVE YOUR MONEY, FIND SOMEONE ELSE.

The most recent service we had done by Ship A Car INC. was to transport a car from California to Denver, Colorado. The task turned out fantastic, as usual. I really like that it is so easy to make arrangements with them and all of the staff seems so professional. I would definitely recommend them to anyone, as I have used their services for years and will continue doing so.

Bob was AMAZING! I was in such a bind and had just found out some bad news about my dad's health. Bob was very understanding and turned my situation into a positive one. He was very quick at responding back to me and very knowledgeable. It put my mind at ease and all I had to do was sit back and wait for my car to come. It took little time to travel from WA to VA and the driver was very nice as well. Bob called to check up on how the delivery went and that in itself was really nice! Showed me he truly cares about his customers! I will definitely be using this service again and have already recommended Bob to a few friends. I can't thank Bob enough for being a Knowledgeable and caring person!

I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!