Massachusetts to New York Car Shipping

In October I booked shipacarinc to transport our car from NY to CA. We paid the deposit and were confirmed for 12/29 pickup and approx 1/3 delivery. Unfortunately, no one came to pick up our car. We were told the driver was on vacation. They never found a replacement. Calls went unanswered. We were left in the lurch. No explanation or apology. Do not use this company. They are unreliable and unresponsive. We have asked for our deposit refund and are waiting, waiting.

They picked up my car in Texas and brought it to Charlotte. The guy driving was an excellent guy -- I had no problems with them. I'd use them again and would recommend them to others.

I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!

The only thing better than ship a car is Bob, who works at ship a car. Bob is a great listener who will help you get your vehicle where it needs to get to. Bob worked with us to get our rav4 moved from Florida to New York. He listened to our needs and wants and crafted a time and price that coordinated perfectly with our plans. Unlike many transporters, Bob gave us a quote which was believable, accurate, and was the price we ended up paying. He doesn't bait you with a low price which can't be fulfilled. I have already recommended ship a car to friends and will continue. Thanks Bob!!!

We strongly recommend contacting a shipping company directly. For the $225 fee we had little or no communication from pick-up (we were able to find the name/number of the driver we were told was going to pick up our bike -- but he was unaware he was supposed to pick it up and wouldn't have on the scheduled day had we not contacted him) until delivery unless we initiated and tracked down individuals, most of who were drivers and unable to assist us as to located the bike and determining a deliver date. The estimated delivery date was off by a full week and attempts to find a more accurate delivery date was unsuccessful (though we did manage to contact a driver that left the bike in Oklahoma City -- though courtesous and wanting to be helpful, couldn't help us). We received less than 24 hours notice of delivery. Finally, even the payment instructions were in error so that when the bike was finally delivered, the form of payment (a cashier's check as we were instructed to prepare) was not correct. We ended up paying by credit card, not a problem, but seems like a simple detail that a brokerage company should be aware of. Instead, we wasted time one evening to go to our bank to secure an unnecessary cashier's check. My advice? Bypass this broker company and contact shipper directly. We gained no advantage or service worth the $225 on top of the $525 to ship the bike. We could have saved $225 OR spent the combined $750 on renting a truck, fuel and one night hotel to transport it ourselves with more predictability.

After soliciting price quotes from various transport services, I opted to go with Ship-A-Car because of the pleasantness and warmth of my initial interaction with their service rep. At every stage of the process — from deposit, to driver selection, to pick-up/delivery — Ship-A-Car was as thorough, responsive and reliable as I could ever have hoped. (As it was my first time transporting a vehicle, all of that was important.) I would reuse and recommend them in a second.

I was referred to Bob Moran through Triple 7 Movers and I was very impressed and pleased with the experience of shipping my vehicle. I contacted Bob approximately a month ago and he explained in detail how the process of shipping a vehicle would be. Bob was very professional and by all means honest with me about the shipping rates of a vehicle. Bob promised me when my vehicle would be picked up and delivered and as promised it happened. Bob and I frequently talked before it was time for my vehicle to be picked and he was always available to answer any questions or concerns I had. I most definitely recommend Ship-A-Car, Inc. Again thanks Bob for all you did to get my vehicle to it’s destination secured and on time.

You guys are THE best!! Thank you to Mark and Young for getting my car home and safe with me. I would HIGHLY recommend!!

We had a great experience! Willie was the best! Always kept in contact with me which helped cuz I was nervous about shipping our 2 cars. The price they gave me never changed and was very reasonable! The guy that came to pick up our cars was on time and professional. Cars were delivere unharmed and in a timely manner. I would recommend them to my family & friends!

After another company completely flacked out on my son's car pick up and wasted 3 days lying to me about that the car was going to be picked up the next day.......I called SHip-a-Car and told them I was in a real bind and needed the car picked up ASAP in order for it to get to Florida for the start of my son's job. They got back to me right away and the next evening a carrier was in my town to get the car. It arrived in Florida on time even thought the driver had to deal with a major subtropical storm. Don't fall for the cheaper price that other carriers offer, because at the last minute they will cancel because they cannot find drivers to do it for that price.

Ship A Car was used to facilitate a boat shipment from NJ to Florida. The quote was $1200 and I accepted to get transport within a 2-day window pickup. My ShipaCar rep Paul Sinclair contacted me and stated he had found a driver, but the driver was requesting an additional $50 for pick-up..I agreed to get the boat picked up and remain on schedule. The boat was to be picked up on a Monday or Tuesday and was instead scheduled for a Wednesday pick-up around 1 pm by the driver. Marina owner waited and no one showed or called. Thursday afternoon came and the driver was still a no show and I was contacted by the Marina owner. I contacted my Ship A Car rep and was told he would check with the driver and contact me. No call ever was made back to me by Ship A Car and I ended up contacting the driver myself. He stated he was running late and would be able to pick the boat up first thing Friday morning...I informed the driver I had paid the extra $50 that rep requested from me for the driver to facilitate transport as requested. The driver stated he did not request any $50 increase for shipment as it was posted as $1000 and he had accepted the offer as posted. I contacted Ship A Car, Inc. as the marina owner contacted me stating no one was there Friday morning and had to leave. I received no call back from Ship A Car rep Paul Sinclair as the lady answering the phone told me he would call as soon as he was off the phone with another customer..The driver contacted me around 10:30 am saying he was there and waiting to get the boat. Marina owner arrived and the boat was loaded onto a multi-car vehicle with boat trailer wheels off transport vehicle ramps and being supported by boards under axles and transported. I never received a returned call from Ship A Car rep as I had questions not only of why I was not informed of any shipment delay but also of the driver stating he never asked for the additional $50 amount Paul Sinclair had stated was requested by the driver. Needless to say, Never again will I use this company as they pick a carrier and leave you to deal with any transport issues and possibly lie to get more money from you by blaming transport drivers for up charges. Since I had to constantly intervene and contact the driver myself for answers, I was better off using a self-service company so I could have picked my own carrier and skipped the middle man ShipaCar. Once Ship A Car, Inc. received their $250 deposit I basically was on my own anyway.

The experience I had with Ship a Car Inc. was great! The owner Will was very reliable, awesome communication and fast delivery. I would definitely recommend this company to any and everyone. Thank you Ship a Car Inc.

I would recommend Larry, it was an easy process when I shipped two of my cars this past year!