Maine to Illinois Car Shipping

Paid $900 + to have my car shipped from Colorado to South Carolina. Helped the driver load my car onto a flat bed on 6/23/16, armed my alarm, and filled out paperwork, and paid the requested cash amount. The Car was to be delivered at my mother-in laws house on 6/25/16. The Driver stated that this would not be an issue. I told him that it wasn't a huge deal if it took another day or so. The 25th came around so I text and called the driver and asked him to please arrange a time with my mother-in law so she will be home to receive the car. He said that he would right away, she never received any call. The next day I called again to no response, so I called shipacar and had no response from them. Finally received a call telling me that the driver broke his leg and his boss would be delivering the car, still no exact date or time. A Couple of days go by and the car finally shows up at her house with not the original driver, not the boss, but a part time college kid. This was the early afternoon on 6/28/16, Three Days Late. The driver and the company didn't know that I have a gps system built into my alarm. My car basically stayed parked at the guys home for two days. So the late delivery isn't even the worst part about this who process. Keep in mind that we are driving across the country this whole time. We finally arrive in SC on 6/30/16. Checked out my car and everything looked ok. Went for a drive to go say hello to my parents and on my way there was some sort of smell in my car. Was tired that night so didn't pay much attention to it. The next morning I decide to check out my car a little further and in the rear door panel inside a plastic truck stop bag was one opened and drank Fosters Beer Can and one Full Can. So that is why my car smelled like crap, it was from an open beer can. I am absolutely livid at this point because not only did someone unlock my car when they had no need to enter my car, someone was drinking in my car. Who knows what else they did in my car? I call ship a car and tell them what has happened and they were astounded. They call the company that "They Hired" and ask their side. I then get a call from the company telling me that it was my beer or I let someone drive my car and they left it in there. I explain to him that no one has every borrowed my car and I certainly don't drink fosters or have every known anyone that does, or shops at a pilot truck stop. We go back and forth with the owner of the transport company and all he can say is that he is very sorry and he will fire the driver. I am pretty sure that they are related because when we said fosters beer he changed his tune. Anyway I see why they deal in cash because they are not willing to do any refund. No to Shipacar, I explain to them how if I were pulled over driving my car with that beer and open container in the car I would have probably lost my license. They were apologetic and said they will try to get money back from the transport company, which I thought this whole time was them. They got me in touch with a supervisor who only offered to refund me $100.00. After we paid them $300+ , I asked that if they can't return the money that the driver received the next best thing would to do the honorable thing and refund all the money they got on their end. They were absolutely unwilling to make things right and just eat it on their side of the deal. In the end I would say forgo hiring a middle man like this because they pretty much sell your transport to any looser that they have in their system. Just go and find a transport company that actually ships your car and save some money.

I've been working with Ship A Car for years. Danny over there takes care of me well. He gets me a broker right away. The few times I've had issues with the carrier, he helped me take care of it. I've done several vehicles and everything went well. When I book, I call him up on his number. I text him the location, where it's being shipped to, where it's coming from, and the VIN number. He does a search, sends me a quote, tells me about what it should be, even before I even bid on the vehicle. He does a good job coming in with that radius and getting me someone right away.

The car was picked up on Tuesday morning in Phoenix and delivered Saturday morning in Illinois 60 miles north of Chicago in good condition. The transaction went smoothly from the beginning to the end. The customer service rep, Johnathan V. was capable and friendly as well as the trucking company driver.

Great experience, even though I had to ship with another broker due to mechanical issues. Justen Varughese was professional, efficient, and honest. Good company, excellent employee. Great customer service and professionalism.

I'm in the process of trying to ship my car with these people and so far it's been a pretty bad experience. They buttered up my step dad so she chose them to ship my car and promised only good things but we have yet to experience them. Originally the lady on the phone told my dad Friday was the original pick up date so my husband was able to get the day off work, then she said next Wednesday. So my husband was able to get off work again to drive 3 hours and get my car, only to find out that the driver wouldn't be in the area until tomorrow. So now he's going to have to try to get off again, which isn't easy with his job. This all could have been solved if anyone answered their phones and told him it would be another day before anyone could make it but when my husband called they just rudely told him to contact the driver but the number they gave him just sent him to a phone line that didn't have a voicemail set up. They also gave him a fax number, but not a cell phone number even though there was room for one. Being on the other side of the country, the lack of contact from this company was concerning. I had to call to find anything out, neither them nor the driver they contract out to ship your car seems to care. I don't recommend, they've just been rude and don't really seen to care to help us.

This service was excellent. Very personable service and responsive to everything I needed. I had a fantastic experience working with this company and they were far better than others I dealt with in car shipping. Thank you so much !!

Excellent Service on both ends. Car was shipped more quickly than expected. Driver was extremely flexible in making arrangements for both loading and drop off. This company communicated with me every step of the way. Couldn't be happier and will use them again.

The rep I worked with, Lawrence Knapp was very knowledgeable, helpful and customer service oriented. He answered all my questions, and went the extra mile to save me some money. I feel our car is in good hands. I liked the tips on how to get your car ready for shipment. Lawrence communicated well through phone, text and email. He walked me through the process of signing documents so that went smoothly. He was easygoing and friendly too! I recommend Ship A Car, Inc. I got two other comparable estimates and because of Lawrence, I went with Ship A Car. A friend referred us, as she had a good experience too.

I've had the pleasure of working with Bob M. at Ship A Car for about the past year. He's helped my company ship our company vehicles to all 4 corners of this country numerous times, and he is always a pleasure to work with. Bob is extremely responsive in addressing any/all needs and works with you to get a driver scheduled that will fit YOUR needs, not just the driver's. I'd previously used another transport broker to get our vehicles out, but that company ended up being a scam, and our cars were held hostage and drivers never got paid. Bob and Ship A Car are the epitome of professionalism and service in an environment where there can often be hesitancy and mistrust. Similarly, even the driver's I've accepted cars from speak highly of Ship A Car, and they are a preferred broker for transporters. Ship A Car doesn't rip off the drivers, which in turn makes the drivers want to quickly accept any pickups Ship A Car has in the database. It's a win-win-win for all parties involved.