Kentucky to West Virginia Vehicle Shipping

I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!

I called Bob from this company last minute to get my car shipped out two days later and he literally had someone for me 30 minutes later To pick it up the day I requested and worked hard and kept in contact with me the whole time! I absolutely would use this company again. I dealt with a company that kept taking me in circles and I actually got where I needed to go speaking with Bob Moran thank you!!!

Spoke with Lisa P numerous times about shipping a car to my son in San Jose, from Tucson. As I had not done this before, I had lots of questions. Lisa was very patient, answered all my questions to my satisfaction. Told her the car could be picked up the following day, and literally within 30 minutes, she called me back to say she had a truck lined up to pick up the car the VERY NEXT MORNING!! Amazing. Car was picked up on Thursday, and delivered to my son's house on Monday, late afternoon, exactly as promised. Car arrived in great shape. I was very impressed with how this all went, and would definitely use them again. Excellent.

The shipper was early and coordinated very well. It was a complex unload having to remove two cars to get to mine. The maneuver was executed perfectly in a minimal amount of time and was impressive to watch. The move was well coordinated and executed flawlessly.

I have to say It was a great experience! Kristina went above and beyond to help me get my car shipped to Juneau, Ak from Ohio. It was difficult to even have a conversation with my remote cell coverage, quite the challenge. She was professional and delightful, when I’m ready to return I will use their services again.

We used Ship A Car Inc. to transport a customer vehicle from Kansas to our shop in Denver, and back to Kansas. We couldn't be happier with the service the company, and specifically transport coordinator Gary Wiatric, provided. Price was very competitive, transports were arranged and completed within a handful of days both times, and the vehicle did not experience any damage or other issues on either leg of the journey. Highly recommended, we will be using only this company for future vehicle transports.

I can't say enough good things about this company and specifically Bob Moran. Bob has now helped me with shipping two of my family's vehicles (MI to CA in 2016 and CA to NY). The first time I worked with him he was saving me because another company never showed up. And today when I worked with him he helped me get our car to NY where my fiancé has just started his new job. I spoke to him for the first time about it this morning and we have the car getting picked up at my home tomorrow morning. He made me feel like family and made something (shipping your car across the country), that I consider being stressful, so simple and easy. I am beyond impressed with Bob's customer service and the work he does. Any time I hear that someone needs to ship a car I will be throwing Bob's information at them and maybe even offer to set it up for them because it was that pleasant of an experience. Thank you so much, Bob! Looking forward to working with you again in the future.

Got my bike undamaged and on time. cheaper than other services and it was enclosed. thank you.

Although this Company did not ship my car. Their response to my needs and great customer services showed me that they actually were looking to help me. They were transparent and did not give me the run around and called me back the same day to tell me they had a carrier to pick up my car. I want to thank them for their due diligence at getting the job done. I will be using them in the future. Thank you Paul!!

Car was shipped from PA to Las Vegas. Unload was rush rush and car was covered in dust/dirt. As most would do....Gave a cursory look over of the car and signed the bill of lading hurredly. Days later cleaned the car and found black duct tape covering a crack on the rear fiberglass spoiler. A deliberate and premeditated effort to hide the damage. Contacted ship-a-car. Justin V. Had ALWAYS been overly helpful and polite. Much to my dismay when I contacted the sub contractors insurance company they said the subs insurance was not in force. This is In direct contradiction of my agreement with shipACar. I’m hoping shipACar comes thru. Stay tuned. I will keep you posted. Weeks later. STILL NO RESPONSE/SATISFACTION Ship A Car inc sent m a subcontractor who did not have insurance in effect. I shipped FOUR cars cross country with shipacar Four. The sub hid damage under dirt and black duct tape. Shipacar basically said I did not note the damage on the bill of lading. It was hidden and they hired uninsured sub. Be aware. Spread the word. I gave them a chance to settle for a fraction of the damage. Ignored. W S. Las Vegas.

Willie was great to deal with - following up when he said he would and easing my mind throughout the entire transaction since I was dealing with a few movers. When needed, will certainly work with Willie again.

Ship a Car is very pleasant, very professional, and very detail-oriented. Danny, my contact, makes sure every car comes to me properly. He will then follow through to make sure the product was shipped in good shape. The whole rest of the staff is great, too.

I was provided great service. They picked up my car on time and delivered on time. Gabriel was wonderful and very helpful I definitely recommend this service

Joseph Gorfien at shipacarinc was a pleasure to work with. He was very responsive each step of the shipment of my four seater golf car from picking it up on Marco Island to delivery in Roswell Ga. - picked up on the 4th and delivered on the 5th just as quoted which was a reasonable price. Thank you Joseph!

Ship A Car did a really nice job. They were very professional and very friendly. The rep who helped me set everything up was very good. Also, the driver took very good care of the truck. It was just as clean when it got at the drop-off as when it left me in Arizona.

The customer service at Ship A Car Inc was very good. They did what they could do for me in the time frame they could. I had just come out of a bad experience with a previous company, so I really appreciated that. They shipped my vehicle cross-country from Las Vegas to Michigan within the time frame they had said, with no damage. The price was just what they said it would be over the phone- no extras or anything. It was decently priced. The person on the phone was very professional and a good spokesperson for the company. She told me what they could allow to happen as far as delivering it on time. This was the first time I used them and I would go back again.

Very pleased with the service I received working with Yvonne Bowrosen. She always had my back. Always ready to answer my questions. Will use her again to coordinate the transport of my car.

Shipped my 2017 rubicon with these guys and they were awesome, they got my vehicle out of the auction within minutes got it across states on time as they said you would. Very very good/reliable company.

I cannot say enough good things about this company! A+ service. A+ pricing. A+ speed. After realizing that my deployment to Texas who is going to last longer than four weeks, I was tired of using Lyft and I knew I couldn’t be without my motorcycle. I requested a quote from their webpage along with five or six other companies. Paul Murphy responded quickly to that email with the second to lowest cost to get my bike 1,230 miles from Ocala, Florida to Pharr, Texas, and then followed up the next day with a voicemail. After comparing prices and reading the reviews, I knew this was the company for me. They did not disappoint! I spoke with Paul at the end of the business day on Thursday and within 15 minutes he was calling me to inform me that he had already placed my order with driver Eric Andrews of Andrews Transportation LLC to be delivered 3 days later on Monday. I spoke with Eric on Saturday to confirm where my bike would need to be left. He too was very professional and easy to work with. To my surprise, Eric delivered my bike a day early on Sunday morning. That's right, my bike was delivered from call to drop in 2.5 days!!! Both Paul & Eric’s professionalism may me feel comfortable that my prize possession was in good hands. I would 100% recommend this company to anyone wanting to move theirs. Thanks, guys.

I love the people at Ship A Car, they never let me down and are always professional. I've had two cars shipped by them and there were no problems or damages. Their communication is excellent and I've referred them to several people in my office.

This is my 4th positive review, don't feel like writing it all again. Everything went swell. Just a great experience.

Riding my motorcycle cross-country from Florida, up to Jasper Canada, and down to California put a hurting on my hands. I was looking to cut out the San Francisco section of our trip and have the bike shipped to Carson City NV. I needed the bike there in two weeks; by the end of September. Two major shippers said they could not get the bike there until October. Then I had the good fortune of connecting with Ship a Car Inc. Steve G. handled my request and said they could do it. I was a bit nervous as Steve took a couple days to arrange transport and call me. But he came through and got the bike transported quicker than I would have expected. Since we were already in San Francisco, I called the shop in Eureka CA where I had left the bike for pick-up. As Steve had said, the bike was transported in an enclosed truck. The shop told me the driver was very professional and took a long time to make sure my bike was loaded and secured properly. I then called the shop in Carson City where the bike was to be delivered. They told me the bike was already there, that the driver had taken great care with my bike, and that he seemed very professional. This was a very difficult time-frame to deal with. This was not a pre-scheduled transportation issue. It was a last-minute decision on my part. The location of the pick-up shop in Eureka CA was only an every two-week area for the two other shippers I had tried. Steve G. and Ship a Car Inc came through. They saved our vacation and I am grateful, extremely grateful for the professionalism displayed. I would use their service again... in a heartbeat.

I couldn't have asked for better service. Janet was friendly, had a sense of humor, and got the job done. Within a few hours of my call, I had my car scheduled to be picked up the same day, at a cost that was lower than all the other "instant quote" places. I was waiting for 2 weeks for the dealership to find a shipper- she explained simply why it wasn't working, and fixed it. Couldn't be happier, money well spent here.

Quinten worked for several days and got a great rate with a quick delivery date from the west coast. Thank Quinten. This was the first experience shipping a vehicle. Ship a Car will certainly be used for any future business. Before using Ship a Car I tried Uship. Being around the christmas holidays it didn't look good shipping a truck cross country. Within 24 hours I recieved a good bid and immediately was scammed by an alleged hauler that cleaned out my bank account.

I had a seamless first-time vehicle transport experience with Ship A Car, inc. I know that is largely because of Bob Moran, the coordinator who helped me. Personable, patient, professional, always willing to answer further questions, he gave me excellent customer service and I greatly appreciate it! I was so nervous and dreading getting started but Bob put me at ease and I quickly gained great confidence in the company because of his easy and knowledgeable communication. In addition, the driver dispatched to move my car from Los Angeles To St Petersburg, Florida was punctual, called when he was supposed to, prior to pickup/delivery, and made great time completing the transport. He picked up Monday around 2 pm and delivered at 9 am on that Friday. I have nothing but praise for Ship A Car, Inc. and enthusiastically recommend them!

This company was simply amazing from beginning to end! We used Ship A Car to relocate my mom from California to Illinois. When I tell you the professionalism that we received, the keeping in contact to let you know when they were close and the overall care that was used for her vehicle was absolutely priceless! I would definitely recommend this company to anyone wanting to take the stress out relocating a vehicle! Will definitely recommend to family and friends, and will without a doubt use them again! Bob was phenomenal and so was Nick, or transporter.

They have managed the transport of two cars for me and I am very pleased. There were no problems during transport, it's perfect and I thank them for it. 5 stars!

Thank you for all your assistance in securing transport. Willie was excellent! Clean, professional, communicated effectively, and was on time. I will certainly use your service again and recommend you.

Kristina was outstanding - friendly, fair and responsive. The driver was great too- took great care of my new car and was very accommodating with my schedule.

They were extremely responsive and patient with me, answered every question I had with detail and in good time. Car arrived exactly how I bought it and they did their job well at a good price! Thanks especially to Bob again for being great and easy to work with. -******

My car was shipped from PA to AZ in a week and in great condition. Bob was great to work with and I would use them again.

I contacted Ship a car in need of getting my shipped to Arizona.. I spoke to a Mr.Theo Brown and was assurred of the top rated service that ship a car had to offer..Was also informed of that my vehicle would be picked up an delivered right to my door.. I was very nervous an skeptical.. But ship a car not only delivered with excellence but a day early!.. I was very impressed and will definitely give this company a five star ! Thanks again for the quick service!

Never had a better company to transport as I phoned and 2 days later had my car in Branson. May I say that it's like a cut throat racket, as I had many weird, strange, quotes and calls. I was about to give up when my moving company told me of Bob Moran and that is was a 5 star company, and wow they weren't kidding as my car is in Branson waiting for us.

Very professional shipping dispatch service. Darius answered all my questions, and found an amazing and professional vehicle transport driver. Pricing was reasonable. My car arrived on the day I requested.

Phoned them to move a golf cart in Phoenix .Fast and clear response fro Peter to get it set up and explain all details Same for the actual individual (Fred) who got the vehicle and moved it. Very impressed and would recommend them for any type of car move Price was also fair and stopped me from renting trucks or trailers. What a positive experience!

Needed to get my 67 Mustang out of Florida before Irma. Meredith, at Ship a Car, was great finding me a closed trailer to bring the car to Northeast Georgia. It arrived in perfect condition.

Ship A Car treated my needs in the utmost professional and personable way. I would definitely use them again if I need this service and refer them to any of my friends and family. Thank you Meredith for all of your help.

I recently purchased a Cutlass Supreme and initially used another carrier. I called my initial carrier to get a status and was told it would take 4 weeks to have my car picked up. I cancelled my order and I contacted Ship a Car. I spoke to Willie and made arrangements to have my car transported via an enclosed carrier. Within an hour, Willie called me back and my car was picked up that night and arrived in NY in 2 days. The car arrived with no issues. Willie was responsive and communicated all the steps the entire way. I would highly recommend them.

I just had three cars shipped from the Dallas area to the Nashville area. My experience was amazing from the moment I called and spoke with Kristina to my cars being delivered. I can’t stress enough what an amazing experience I had.

Ship-a -car and especially Pepper in Customer Service were great from the first phone call all the way to the on- time, safe delivery of my car.

Carrie was the best in locating a transport for me within a very short amount of time. I highly recommend Ship A Car for your auto transport. They are extremely courteous and very professional.

We have used Ship A Car for over 20 vehicle transports over the past year, without a any problems. Bob, our rep, has been helpful in getting us great pricing on shipping services, that we are able to pass onto our customers. Highly professional outfit and highly recommended if you need a vehicle transported anywhere in the country.

Justin in customer service was awesome. Very quick turn around time with giving me a quote and assisting me. Always on top of thing with questions I had. Also the emails sent on how to prepare the car for shipment, etc. were most helpful.

I had to ship my car from Knoxville, TN to Brunswick ME. I deal with this company and what I can tell you is that they are very professional. I got my car more quickly than I expected. I strongly recommend you to rely on them when you have to ship your car . You will be satisfied.

Very professional from start to finish. The booking agent (Len) was always available and reached out to me at every step of the process. The driver assigned to me (Jerry) was also an excellent communicator, took great care with my car and delivered it exactly as promised. I would definitely use this company again!

Ship A Car is the best auto transport business there is! Believe me, I did my research. I called many car transport companies and got many shipping quotes, all of which were bogus. I saw that Ship A Car had a good rating so I called. It must have been my lucky day because I got to deal with Danny, the nicest guy in the business. He explained the entire process to me, he was patient, kind and very helpful. He encouraged me to look up their reviews (which I did). He gave me a fair and honest price. The car was delivered on time and perfectly intact. No hidden costs whatsoever. Thank you Danny, for your honesty and professionalism and thank you, Ship A Car.

I had a great experience! I had my car shipped from DC to LA and the process was incredibly easy. I would definitely recommend.

Lawrence knapp was very professional and helpful got my bike to location quickly and efficiently pleasure to do business thanks again.

Great experience, even though I had to ship with another broker due to mechanical issues. Justen Varughese was professional, efficient, and honest. Good company, excellent employee. Great customer service and professionalism.

I was flexible with the dates for pickup and delivery which helps. The initial carrier that was chosen ended up not being able to complete the delivery but Dana was able to get it worked out in the end and get my vehicle delivered.

I contacted BOB because some friends that also used the service. He was incredibly personable very helpful got right back to me and I thought his price was very fair. It is all because of BOB but I decided to go with this particular service. I guarantee our use them many times. He could not have been more helpful not answering questions and it was a great listener. Clancey Mckay

Very satisfied with final pick up and delivery from Tomas. He was kind, humorous and early1 He let me know every step of way and used my suggestios for pick up in CA and delivery in Fl areas for his 18 wheeler. Thank you, Quinten. I will surly reccomend your services to any one in need of car transport.

Ship a Car is the best especially Meredith. She was professional, kind, courteous and our car was delivered when promised. I even received a follow up call from her to make sure everything went well with the transport. I would highly recommend Ship a Care to anyone.

this service was the best. especially Meredith. Everything was done and completed as promised. Professional, Courteous and trustworthy. Received a follow up call from Meredith to make sure car arrived on time and if everything went well I give this company 5 stars. I give Meredith 10 stars for handling this shipment.

First time ever shipping a car overseas. I was scared at first at choosing a company because I didn't want to get scammed but I'm really glad I found this one. They are very informative and answer all your questions. My car arrived in a month. I recommend this company to anyone who is Shipping a car. Thanks for the amazing service!