Hawaii to Virginia Car Shipping

Service was great! Great communications between me, the customer, and both Ship a Car and Mikelson and Sons the actual shipper. First time I've shipped and it was easy. Mikelson and Sons coordinated with me for a pick up from a difficult rural location and actually delivered ahead of time. Thanks to Steve Hungness and driver Mike.

Excellent service. My car pickup and delivery were as promised. I will use them again. Janet Rinella, transport director, kept me informed during the entire process; she is an excellent communicator.

I wanted to share with you the exceptional service I received from Jeremy Wiles on a recent car shipment. While in Florida earlier this month for some surgery our daughter was having in West Palm Beach, we found a used vehicle we purchased for her there, but needed to figure out how we would get it back to Ohio. Having never utilized a car shipping service before, I Googled “car shippers” and Ship a Car, Inc. was one of the companies I contacted. I spoke with Jeremy who was extremely helpful in helping me understand the process, and easing any fears we had about utilizing car shipping services. Although I talked to several other brokers, I told my wife that I felt most comfortable with Jeremy. I called him back and he was extremely helpful again in walking me through the process. Jeremy stayed in touch with me as a shipper was located, and then was available to answer any questions I had through vehicle pick-up from the dealership. Our car arrived on Saturday through Prestige Auto Carriers, on-time, and in fine condition. As a first time user of this kind of service, I just wanted to let you know of the excellent customer service Jeremy provided to me. I am a firm believer that when someone provides exceptional customer service, you let them, and their bosses know, which is the purpose of this e-mail. Jeremy is truly an asset to your organization.

My agent was Doug and he was professional, courteous, and as truthful as he could be. He kept me informed every step of the way and was very cooperative. As our circumstances change, I made him aware and he changed things up as we were going. I was shipping my deceased husband's car to our daughter. Things had to line up before I could ship that car and I explained that to Doug at the outset. He worked with me.   I live in a rural area with narrow streets. He said, “I'm gonna put the car up for some driver with the explanation of the circumstances. We will make that driver aware. And we'll go from there.” Somebody accepted the car within 24 hours and I was totally shocked. Doug explained everything to the driver and the driver said he could handle it. When I made contact with the driver and I re-explained to him, he said, “I committed to picking this car up so that you would not have to walk, you would not have to meet me anywhere. You wouldn't have to leave your home. This car is literally going door to door.” The morning that he was coming to pick up the car, the driver called me and notified me that he was in the area. I knew exactly where he was. I again said to him, “Maybe you should just stop on the larger street or the wider street, and give me a call. And then reassess whether or not you can get down into my narrow road to pick up the car.” I heard that driver before I saw him. He got down out of his big truck and said he couldn't turn around. But I was told not to worry as this was the commitment he made. We looked over the car and he took pictures of my vehicle. He loaded the 2006 Sonata on the back of his truck and it was ready to go. He gave me an approximate delivery date to my daughter. But his plan changed. The driver did not call to tell me but that was perfectly all right. My daughter was looking forward to the weekend and when she reached him, he told her he would have the car there on Monday morning, which he did. I just wished that I had known it wasn't going to get there then I wouldn't have been so anxious that Saturday. But he didn't know. Other than that, the driver delivered and the car was in excellent condition when my daughter got it. The gentleman backed his big, old, long truck out of this narrow street. I was impressed because nobody else did. I am grateful to Ship A Car.

Had ship a car schedule a transport of a trailer I needed moved. Kristina was very nice and helpful with my requests and got the trailer to me quickly.

Do not give these people your money. I paid them their $300 deposit to have a driver sent to my location. The driver showed up 2 days late at 10pm and said he couldn’t tow my trailer because my brakes didn’t work and took $400 from me and said I can get my money back from SHIP A CAR INC. Well the driver and this company seemed sketchy and so I called another company to tow it. They towed it on time, without issue, with no complaints about my brakes, for much less. When I called SHIP A CAR INC to see if I can get any of the $700 dollars (which I spent for them to do absolutely nothing for me) back they said they would get in contact with me. Each time I’ve called back they say, again, they will call me later. This has happened 3 times and now I am fed up with waiting. It took me just a couple google searches to find a much more reliable and inexpensive company, who didn’t steal from me, so I recommend you search a little longer and find someone else.

Lisa in CS helped us ship our daughters car to and from KS this year. She is reliable, friendly and follows up on everything. She is terrific!!!