Arkansas to Idaho Car Shipping

WOW!!!! What an experience. My uncle who lived in Washington state had passed away and my family and myself found ourselves in quite a bind with what to do with his car. I contacted Tom at Ship-A-Car and he helped me through the whole ordeal. The price NEVER changed from his original quote. He was there for me to answer every question I had. Trust me there were a lot of questions. We made arrangements to have the vehicle picked up from my Aunts home and that exactly what happened. The driver contacted me and kept me informed when he was within a 3 hour window so I could be ready to receive the vehicle. Yes, it was dirty, but I totally expected that. Afterall, it was on a Big Rig driving on the freeway for a few days. Tom was so polite and such a great help. I highly recommend this company if you are in need of transporting a vehicle.

Awesome Company. I highly recommend them. Very professional, affordable, and punctual!

Both the seller and I has scheduling problems of our own. Lisa was very helpful and accommodating in arranging the shipping. This was the second time I used Ship A Car. Both shipments were on time, with no problems. I'd use them again.

What an amazing experience we had with this company and especially with Willie D. who made all the arrangements for us. I was very concerned about sending the car this way and he was so kind and patient with me taking the time to reassure me and ease my fears and apprehension. If he had not done that I honestly think I would have not sent the car this way or I might have looked to other transport companies because of the anxiety I had. He truly was a blessing. Thank you Willie for your kindness and for enduring all my calls. You should give lessons on great customer service because you were the best!

I was very apprehensive about choosing a company to ship my sons car from NC to Wa. There are so many options out there. As soon as I spoke to Pepper Long, I knew that I would choose her company. She was friendly, helpful, and reassuring during the entire experience. She continuously checked on the progress of the shipment and kept me updated about where the car was and when I could expect it to be delivered. She even checked in on me in the aftermath of Hurricane Matthew. It was a great experience and I would definitely recommend using this service to anyone who is looking to ship a car.

This company and is a broker, they do not want to go above and beyond. There was a delay in our expedited shipment and they really didn't try to help. While talking to myself and my wife they hung up on my wife. When we called back to speak to a manager, the manager really didn't seem to care and still didn't try to help with the delay. The actual company they hired to transport our vehicle is the one that absolutely went above and beyond. The customer service at ship a car was really unprofessional.

I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!

Transporting a vehicle is very important so that is why I chose Ship a Car they are rated Number 1. Fernanda was my representative, she was very professional, courteous and her communication was GREAT! She was very helpful with the whole process, she made it a great experience, NO STRESS. And very quick service. My transporter Radu was very courteous and professional, he was able to deliver my car a day early! He notified me a time he would be at my home and then notified me again that he would be 20 minutes later and he was sorry. Then when he arrived he apologized again that he was a little late--GREAT COMMUNICATION. Wonderful people.

My dad bought my son a car up in Wisconsin and we needed to get it down to Florida. I did a bunch of research online and found that Ship A Car was part of the Better Business Bureau. They had very good reviews. One thing I liked about them a lot was that they didn't badger me with calls all the time, unlike the other companies that I contacted.   Doug was the rep I had and he was wonderful and had very good communication. My dad lives in the middle of nowhere so we made a decision to add more money to the initial quote so that somebody would pick up the car. The driver was very nice and polite. He took pictures of the car. The car was perfect when it arrived and it was just like it was shipped when it left my dad's house. Everything was wonderful. We had such a good experience that my mother-in-law is using Ship A Car to ship her car out to Arizona at the end of the month.

About a month ago, I contacted your company thru one of your agents, Fernanda Lopez, to make arrangements to pick-up and transport a limousine from New York to my home; this was my first experience with shipping a vehicle and Ms. Lopez helped make it a pleasant one; I do not take service that "exceeds expectations" for granted and therefore felt compelled to write this note. I am a VET and purchased the limo to provide "free" transportation to my fellow Vets, as well as the elderly in my small community; Ms. Lopez helped our dream to become a reality and on behalf of the VIP's ( at least they are to me), please pass on my accolades, and recognition of Fernanda's professionalism not only to her but to her management team as well; it is because of her personal attention and service that I am rating your company a five star provider and awarding Ms. Lopez a "six star" rating. Thank you very much Ms. Lopez, may God bless you and our nation.